Responsibilities
- Create and Author Technical Service Content intended for use by Technical Service Personnel including Customer Service Engineers, Technical Support Engineers, Technical Training Centers.
- Content creation for SPECT and SPECT / CT System Installation, Maintenance, Calibrations, Part Replacement.
- Perform Verification, acceptance and validation tests for service content.
- Preempts potential problems and provides effective solutions
- Change management controlled through typical project tracking tools (ie CHARM, Gforge)
- Interacts with PLM, Product Management, Corporate Technologies, Manufacturing, Marketing, Sales, other Business Units, and OEM partners to drive service business goals (Total Cost of Ownership, Maintenance Cost, Revenue, NPS) of new and existing MI products.
Skills
- Understanding of service delivery strategy and customer service skill
- Understanding of Technical Content creation (Written, & Multimedia, XR)
- Ability to create diagrams, flowcharts and drawings for inclusion in document content (Visio, Illustrator)
- Ability to manipulate digital images for inclusion in document content (Photoshop, Blender)
- Strong interpersonal, communication, and presentation skills required
- Ability to communicate complex technical instructions in an easy to understand and digest format.
- Strong understanding of complex system design and development process including product requirement engineering.
- Strong influencing and negotiation skills
- Ability to work in a fast-paced, deadline oriented environment as part of a team
- Strong quality orientation and customer focus.
- Strong Electro-Mechanical Knowledge and Skills.
Education
Bachelor of Science Degree in Electrical or Mechanical Engineering or equivalent experience.
Preferred
- Engineering knowledge and / or experience.
- Knowledge of SPECT and / or CT.
- Knowledge of Extended Reality creation sw suites.
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