POSITION SUMMARY
This position is responsible for performing administrative tasks (indirect care) that support the care team in providing direct medical care.
This position utilizes the Electronic Health Record (EHR) and external resources or tools to provide a complete assessment of the patient’s health status, which includes identifying care gaps prior to the patient encounter.
This position utilizes specialized knowledge, judgment and communication skills to assure that patients get the indicated care when and where they need and want it, in a culturally and linguistically appropriate manner.
Patient contact via telephone is a critical component of this position, highlighting the medical background and communication skills necessary.
CORE FUNCTIONS
1. Performs chart review to ensure coordinated patient care.
2. Utilizes evidence based guidelines when identifying care gaps for preventative and maintenance care. Utilizes standing orders as appropriate.
3. Utilizes EHR to obtain medical information when communicating with the patient or medical care team regarding respective preventative care, chronic care, specific medications, high risk patients, and those not seen recently in the clinic.
4. Collaborates with care team to meet expected performance metrics and clinical quality measures. Identifies areas for improvement based on results of clinical performance where applicable.
5. Maintains clinical skills and provides direct patient care on an as needed basis. Completes all necessary on-boarding / orientation activities, including simulation training, as needed or directed.
Participates in Annual Clinical Education Days (ACED), as needed or directed.
MINIMUM QUALIFICATIONS
High school diploma / GED or equivalent working knowledge. Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program.
Completion of an approved medical assistant training program as defined by state regulations.
Medical Assistant Certification is required. If certification is not in hand at the time of hire, individuals will have 12 months from date of hire to obtain certification.
Certification for BLS is required.
Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills.
Requires the ability to manage multiple changing priorities in an effective and organized fashion.
PREFERRED QUALIFICATIONS
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
Additional related education and / or experience preferred.
EOE / Female / Minority / Disability / Veterans
Our organization supports a drug-free work environment.
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