Summary
Point of contact for all calls regarding tech support & service
- Handle all tech and support calls
- Influxes of calls / tasks, learn to prioritize and delegate where appropriate
Areas of responsibilities may include but are not limited to :
Manage the operational functions of the service department - include but are not limited to :
- Train / guide technicians by observing & coaching technicians to work smarter, more efficiently faster , and independently
- Delegate responsibilities - only stepping in to instruct Step back and teach
- Review all service reports before they are turned in for accuracy and completeness - use as coaching points when necessary
- Schedule services accordingly in conjunction with team leader
- Coach 1 tech to be team leader
- Bring up billable hours and assist in identifying and documenting unbillable hours
- Manage rental / loaner boards and educate team lead and others how to use it
- Maintain an organized & clean shop environment
- Define & enforce accountability amongst team members. Balance friendships & likeableness with respect - lead by example
- Sales opportunities - will have to follow up with some customers when necessary and work sales angles when working a customer for tech support or service
- Assist sales admin in any sales tasks guidance
- Equipment quotes - new, trade ins & buybacks guide & review
- Keep open lines of communication between departments as necessary
- Maintain a professional, positive shop atmosphere amongst all techs & coworkers
- Safeguard the SFDONE / SPI reputation & livelihood through professionalism & cost-effective measures
Education, Skills, Experience, and Knowledge
- Extensive industry knowledge including mechanical and electrical skillset
- Ability to prioritize tasks accordingly
- Use emotional intelligence when managing stressful situations, during large influx of tasks, or managing staff
- Use solution-based problem-solving techniques in difficult situations (both service and personnel related)
- Ability to coach / train employees
Additional tasks
- Creating standard service processes & procedures with allotted time frames
- Creating procedural documents for managing admin tasks for the position
- Coordinate with designated personnel on monthly safety meetings (content, dates)
Work Environment
- Home Office
- Branch Office
Physical demands may include but are not limited to :
- Able to lift 50 pounds
- Able to sit, stand at or crawl under desks
- Able to move to different facilities as needed
- Required to read from text and computer screen over two-thirds of the day
Travel / Exemption Status
- Occasional / Exempt
Technical Services Manager
Schedule services accordingly in conjunction with team leader. ...
Business Development Manager (NDT/NDE/NDI) - Charlotte, NC (49754)
Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services. This...
PLS Clinical Trials Technical Manager
Demonstrates extensive-level abilities and/or a proven record of success as a Clinical Trials Technical Manager in pharmaceutical life sciences, including experience with the following:. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from str...
Guidewire Technical Lead - Manager
SummaryA career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. As part of our team, you’ll help clients harness technology systems in financial services focusing on areas ...
Payer Epic Tapestry Technical Lead, Manager
The Technical Lead is responsible for managing the Epic Tapestry technical team and work (build, integration migration, environments) across the program. SummaryA career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experie...
Technical Field Project Manager
As the Technical Project Manager you will be the technical resource assigned to a number of projects in coordination with the project managers. As a Technical Project Manager, you will work with the project team to provide technical expertise during key parts of the deployment process. Work with Pro...
Technology Compliance Project Manager
A Project Manager is responsible for overseeing and managing technology projects throughout their lifecycle. This includes defining project objectives, scope, and deliverables, identifying risks and dependencies, and developing comprehensive project plans. They lead cross-functional project teams, m...
Financial Crimes Remediation Program Manager - Charlotte, NC
Financial Crimes Remediation Program Manager. Financial Crimes Remediation Program Manager,. Financial Crimes Remediation Program Manager. The ideal mindset for the role of Financial Crimes Remediation Program Manager includes:. ...
Senior Manager, IT - BRIM/FICA - Bill to Cash
Over 5 years of experience as a manager and people leader working with executives, director and above across IT and business units. Ability to deal effectively with ambiguity and changing priorities. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, a...
Builder Account Manager
We are looking for a self-motivated Builder Account Manager who is ready to manage a fast-growing book of business. The Builder Account Manager will be responsible for building and maintaining strong, long-lasting customer relationships. The company sells and services, national and regional Home Bui...