Customer Service/ Veterinary Clinic

Customer Service Representative for South Novato Animal Hospital

South Novato Animal Hospital is seeking a caring and professional Veterinary Receptionist / Customer Service representative to join our team.

We have been serving the community for over 30 years. We are a small (but growing!) team that takes great pride in the high quality of care we provide to our patients and clients.

We are looking for a candidate with strong customer service skills, who enjoys challenges and learning new things. We love team members that are passionate about high quality client and patient care.

If you are a team player who is dependable, compassionate, enjoys a busy work environment and likes to grow, we want to meet you!

Position Overview : The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service.

Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions :

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications :

• High school diploma or GED required, or equivalent combination of education, certification, training, and / or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule :

• 8 - hour shift
• Day shift
• Holidays
• Weekend availability

Pay Range$19$21 USD

PetVet Care Centers, Inc. is one of the nations leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians.

Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

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