Job Description
Job Description
Description :
Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977.
At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community.
With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.
Join Our Team as a Clinical Patient Service Representative at the IHC Call Center! (RN / LPN)
Are you a highly skilled and experienced RN or LPN passionate about patient-focused care and triage experience in a clinic setting?
Do you excel at multitasking in a fast-paced environment while demonstrating critical thinking skills and strong customer service?
If so, IHC is excited to invite you to join our dynamic call center team!
Overview :
As a Clinical Patient Service Representative, you will be a vital member of our healthcare team. You will work in a supportive and collaborative environment that values teamwork and contributes to IHC’s mission.
Essential Functions :
- Enhance the patient experience from the initial phone call to the completion of their visit, including coordinating referrals to specialists
- Assist in training new staff members for the Patient Service Center
- Answer phone calls, schedule appointments, route calls, and address patient needs
- Manage referrals, complete prior authorizations, schedule diagnostic imaging tests, and handle other patient care-related paperwork
- Collaborate with the management team to schedule appointments according to Patient Scheduling guidelines and IHC needs.
- Process patient paperwork promptly
- Educate patients about the necessary documents for their appointments
- Accurately maintain and retrieve data using IHC’s Electronic Medical Records (EMR) system
- Communicate diagnostic and clinical information to patients
- Coordinate with the patient care team as necessary
- Assist with reminder calls, follow-ups, and pre-chart preparation to enhance IHC’s efficiency and productivity
Desirable Knowledge and Skillset :
- Triage experience in a clinic setting
- Pre-authorization experience
- Adhere to standard work practices and procedures
- Demonstrate high attention to detail and accuracy
- Perform responsibilities efficiently and timely
- Exhibit knowledge of standard office practices and procedures
- Manage multiple requests and meet deadlines
- Participate in process improvement projects and high-performing work teams
- Proficient in office equipment and computer skills, including data entry, Microsoft Word, Excel, Outlook, eCW, Dialpad, etc.
Compensation & Benefits Package :
- Hourly rates based on RN or LPN level of education & experience
- $2,000 retention bonus after one year of employment
- Continuing Medical Education reimbursement funds, including licensing fees, student loans, and tuition assistance
- Generous PTO and paid holidays
- Health, life, dental, and vision insurance
- Two medical plan options, including RX coverage
- 403(b) matching retirement plan after one year of employment
- Short-term disability insurance
- Life insurance
- FMLA
- Flexible spending account
- Health savings account
- Employee Assistance Program
- Wellness Rewards Program
- Employee Referral Program and much more!
If you are excited about making a difference in patient care and working in a supportive team environment, we encourage you to apply today!
Requirements :
- Education : Graduation from an accredited MA, RN, or LPN program
- Licensure : RN / LPN : Currently licensed as a registered nurse in the state of Indiana
- Medical Assistant : Proof of a Diploma / Degree or Certificate
- Certification : Proof of current Basic Life Support (BLS) Certification (AED included)
- Experience with electronic health records is preferred
- Excellent interpersonal and customer service skills
- Bilingual in Spanish preferred but not required
- Interacts with colleagues and patients in a professional manner
We are an equal-opportunity employer. All applicants will be considered for employment without considering race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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