VoIP & Unified Communications Specialist

Minimum Clearance Required

Secret

Responsibilities

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country.

We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states.

Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

Conduct network and telecommunications system incident investigation.

Monitor DoD-wide voice / video support hardware and services (legacy and current offerings) : Voice telephony switching on Unclassified and Classified networks, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.

Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, VTC’s, network infrastructure and trunk circuits.

Analyze network and telecommunications alarms and identify potential issues / solutions.

Identify, recommend, and implement simple solutions for smooth continuing operation of the DISN network as capacity needs change.

Conducts training of newly hired technicians.

Works under limited to no direct supervision.

Other job requirements as assigned.

Qualifications

Proficiency in two or more of the following : TDM telephone switches, VoIP, Call Manager, VTC systems

Competency in two or more of the following devices / vendors : CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.

Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.

General understanding of IP and transport network topologies.

High School Diploma and 2-4 yrs of relevant technical experience.

Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.

Ability to participate in a 24 / 7 shift work environment, to include working nights and weekends.

Must have an active Secret Clearance.

Due to the nature of the work and contract requirements, US Citizenship is required.

Desired Qualifications

Knowledge surrounding two or more of the following : Routers, Switches, PRI’s, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptographyoperation / configuration

Understanding of Session Initiated Protocol (SIP) messaging

Technical Control Facility experience.

Ticketing systems experience is a plus.

Network+, CCNA, JNCIA, and similar / relevant certifications are also desirable.

Customer service experience.

Associates or Bachelor’s degree desirable.

Essential Requirements :

US Citizenship is required.

Active Secret Clearance

I2X Technologies is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorado’s Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only.

I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education / training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station.

Occasionally, movement that requires twisting at the neck and / or trunk more than the average person, squatting / stooping / kneeling, reaching above the head, and forward motion will be required.

The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position.

Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors.

The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments.

Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government.

I2X offers a competitive compensation program and comprehensive benefits package to our employees.