Title : Field Service Tech (Onsite)
Location : Irvine CA 92618
Duration : 06+ Months (Temp to Perm)
Job Description :
Knowledge of computer hardware and software operation, and operating systems.
Local customer field support and technical support, executive level support
Familiarity with network topography, operation, and troubleshooting
Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with Core Logic standards
Inventory tracking : computer hardware and peripherals
Device deployment and imaging
Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process.
Escalate problems to appropriate individual based on established guidelines and procedures
Maintain ticket queues and workflows to a target completion rate of 90%
B.S. / A.S. degree or equivalent work related experience and / or 2-4 years of related experience.
Experience in two or more technology disciplines.
Experience configuring and testing desktop systems with limited supervision.
Basic knowledge of project management to act as team member.
Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units.
Demonstrated problems-solving skills to ensure quick and efficient problem resolution.
Aptitude for providing excellent customer service.
Good communication, problem solving skills and telephone etiquette.
Ability to use Desktop standards and follow guidelines, as well as help others interpret policy.
Excellent organizational skills to maximize effort and time.
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Title : Field Service Tech (Onsite). Local customer field support and technical support, executive level support. Develop and progress assigned projects to enhance the technical infrastructure, improve quality, efficiency, and problem resolution process. Experience in two or more technology d...
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