A company is looking for a Workforce Management Scheduler to analyze call volumes and create effective staffing schedules in a remote call center environment.
Key ResponsibilitiesAnalyze historical call volume data to forecast staffing needs and develop agent schedulesMonitor real-time adherence and adjust schedules based on call volume fluctuationsProduce and distribute reports on scheduling accuracy and staffing levels to management and stakeholdersRequired QualificationsHigh school diploma or equivalent required;
Bachelor's degree preferredMinimum of 2-3 years of experience in a call center environment focusing on workforce managementProficiency in WFM software and strong Microsoft Excel skillsKnowledge of Average Handle Time (AHT) and its impact on staffing requirementsWillingness to work flexible hours, including evenings and weekends as needed
Workforce Management Scheduler
A company is looking for a Workforce Management Scheduler to analyze call volumes and create effective staffing schedules in a remote call center environment. ...
Tax Associate - Work from Home
As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. Must be willing and available to work a minimum of 20 hours per week. By providing tax advice, full service return preparation, tax calculations, ...
Project Manager
During the life of a project, the Project Manager manages and supervises employees assigned to the project. The Project Manager is expected develop and maintain a client base, manage sales, and manage the field labor for each project. The Project Manager utilizes and coordinates staff from all depar...
Workforce Operations Analyst
A company is looking for a Lead Workforce Operations Analyst to drive operational excellence within the Workforce Management team. ...
Workforce Management Analyst I
Workforce Management Analyst I Job Description. Workforce Management Analyst I. SABG is hiring for a Workforce Management Analyst I to support the Defense. SABG maintains a high performance culture that emphasizes superior quality, productivity, process improvement, recruitment and ongoing developme...
Product Data Analyst
Collaborate with the product team to investigate and implement new features, bugs, and performance issues, utilizing internal and external data sources. Generate actionable recommendations to enrich the product roadmap and support decision-making based on data. Transform raw data into a usable forma...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Remote Administrative Assistant (No Experience Required) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Customer Service Representative: Full Time and Part Time
WE ARE HIRING ASAP! CUSTOMER SERVICE ROCKSTARS NEEDED! We are looking for someone with excellent communication skills to fill our CSR position!. Our firm provides exceptional customer service and continually develops new marketing campaigns for our high profile clients that deal with mainly the ente...
Senior Administrative Assistant - Remote
Under the direction of the Senior Director, Strategic Integrations and the Executive Assistant to the CEO (Supervisors), the Administrative Assistant is expected to consistently and effectively: (1) assist to meet internal and external commitments and to accomplish organizational and individual goal...