Minor Safety and Wellbeing Policy Manager - Product Policy - San Jose

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together.

That's how we drive impact for ourselves, our company, and the communities we serve. Join us.

TikTok Trust & Safety

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a product manager in our Trust & Safety team, you will work with teams of engineers, data scientists, operations, product policies and various relevant internal teams to build safety product features and strategies.

You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address the risky behaviors and actors in the community.

As a Global Minor Safety & Wellbeing Policy Manager, you will be responsible for contributing to TikTok's global Minor Safety & Wellbeing policy strategy, designing and consulting on the enforcement of TikTok's Trust & Safety policies that capture potential risks to minors, including but not limited to physical harm, psychological harm, developmental harm, and risk of exploitation.

You will advocate for minors safety and wellbeing policies internally and externally through policy, user education, and product design.

Your core responsibilities will be to contemplate and write policy standards that honor minors and children's wellbeing, which will include considering the complexity with which different global regions perceive appropriate minors entertainment experiences.

You will adjust policies accordingly in collaboration with other issue area subject matter experts. You will also work with Minor Safety Product counterparts to ensure TikTok products are risk assessed for minors safety.

This role requires generalized knowledge of core themes relevant to technology policy, Trust & Safety, and child experience : minor identity development, minors gender and sexuality, peer and family relationships, teen risk-taking behavior, etc.

This role will report to the Global Lead for Minor Safety & Wellbeing and can report out of any of TikTok's UK or EU T&S offices.

Responsibilities :

• Contribute to the development of product policies that are relevant to TikTok's global community, with a focus on protecting minors from harmful content and potential exploitation.
• Stay abreast of emerging trends, research findings, and legislative developments relevant to minors safety and wellbeing, and integrate this knowledge into policy development and program design.
• Collaborate closely with your Issue Policy Manager peers to identify when policy themes affect minors and how to best capture the nuanced needs of minors compared to adults in policy and product design.
• Engage in minors safety and wellbeing risk assessment processes related to upcoming products and features.
• Support minor-specific user education initiatives - e.g. supporting digital literacy and awareness among minors spanning mental health to civic integrity issues.
• Consult with regional teams on high-profile escalations and provide information on how, if at all, content violated our community guidelines or policy standards.
• Engage with Public Policy and Communications teams as needed, sometimes co-leading cross-functional projects that help translate the team's work and support our broader narrative.
• Work with our Outreach & Partnerships team to identify and receive guidance from external Minor Safety & Wellbeing and Child Wellness experts, including minors, civil society groups, and academic institutions, to enhance our understanding of minors needs and concerns online.

Qualifications

Minimum Qualifications :

• 4+ years working in Trust & Safety, Technology Policy / Advocacy, Child Advocacy or another field with a connection to themes of minors wellbeing online;
• Demonstrated success working in a fast-paced technology company or advocacy organization with effective project management, complex cross-functional project collaboration, and strategic execution;
• Experience developing and refining policies or strategies that are designed to scale across global populations;
• Experience with technology policy, international child protection laws and child rights advocacy;
• Excellent verbal and written communication skills and an ability to educate a wide variety of business stakeholders including Product Policy, Engineering, Public Policy, Legal, Communications, and Data Science on the nuances of Minor Safety & Wellbeing topics.

Preferred Qualifications :

• Academic research and / or advocacy background focused on minors online safety or minors mental health;
• Experience representing organizations in external forums and media engagements;
• Experience working in non-western cultures, or knowledge of variations in culture and values across diverse populations;
• Understanding of Trust & Safety positioning in the entertainment media technology sector, with comfort learning internal tools and product workflows.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.

This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2