Senior Digital Portfolio Manager - Digital Workplace

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology.

It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Digital Workplace is the convergence of digital, cultural, and physical elements that enable all American Express colleagues to do phenomenal work in a complex, dynamic, and often unstructured working environment.

You will work with Director Portfolio Management and business leaders to ensure maximum value in the portfolio plan in terms of value-management and investment optimization.

Works with Directors of Technical Delivery and Project Management resources to engage and ensure the availability of the required resources in accordance with the overall portfolio delivery plan.

Participates in the investment decision-making process with the business, by ensuring provision of information concerning specific business opportunities where technology can improve the value of the business.

Provides recommendations on re-prioritization of the delivery plan where necessary. Monitors and tracks multiple portfolio(s) against delivery, cost, budget, forecast, schedule, and quality targets.

Responsibilities :

• Assesses cost, risk, inter-dependencies, and impact on existing DW activities to align investment with DW objectives. and participate in planning activities required to obtain annual funding approvals for product investments.
• Partner with the product organization to perform modelling and simulation to measure and assess portfolio progress against strategy.

Define processes to streamline demand management activities, capacity planning and tracking.

• Create goals, metrics, targets, and measure portfolio management effectiveness.
• Provides solutions on resource optimization and raises any resource capacity risks that may affect delivery priorities.
• Using appropriate tools, in engaging with delivery teams
• Ensures that all delivery projects are supported by an up-to-date business case (i.e. project governance)
• Using reporting tools, monitors the progress of the portfolio delivery and ensures timely and effective communication of the status and assessment of risks / issues.
• Partner with finance to ensure alignment of budgets, actuals and forecasts, and track hardware / circuit (depreciable costs), back to forecast and calculates year 2 impact (where relevant)
• Assists Directors with technical delivery engagement processes and business expectation management.
• Works with the Finance organization to reconcile and forecast the cost of delivering the plan

Education & Experience :

• Bachelor’s Degree in related field desired or equivalent experience
• Minimum 3-5 years’ experience within Portfolio Management in a Scaled Agile Context
• Agile certifications desired (Lean Portfolio Management, Leading SAFe, etc)

Knowledge & Skills

• Prior IT and business work experience with a broad range of exposure to various technical environments and business segments, including working in a delivery team.
• Proven strategic thinking and planning skills with excellent attention to detail.
• Ability to continuously deliver results in a dynamic environment and navigate high levels of ambiguity comfortably.
• Agile certifications desired, but not required (Lean Portfolio Management, Leading SAFe, etc)
• Knowledge of Internal tools and reporting platforms (Rally, Jira, Confluence, etc).
• Advanced MS Excel & PowerPoint skills and highly proficient across MS Office applications
• Must have excellent communication, relationship building and influencing skills.
• Self-starter who can function effectively within a diverse and globally dispersed team

Salary Range : $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago