Customer Support Engineering

Rose International
Wayne, MI, USA
Temporary

Required Education :

Bachelor's (BS) Engineering Degree or equivalent STEM Major

Required Qualifications / Skills / Experience :

  • 2-5 years of experience
  • Proficient Microsoft Office skills
  • Prior wiring harness experience
  • Troubleshoot wiring harness problems
  • Knowledge of vehicle electrical structure
  • Engineering blueprints reading and interpretation
  • Knows the supplier manufacturing processes & poka yokes
  • Trained in problem-solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
  • Excellent organization skills
  • Excellent communication skills
  • Presentation and management Skills
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans
  • Embrace resilience seeing every challenge as a learning opportunity and invitation to grow
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction
  • Multifunctional comfortable to follow up several projects at the same time
  • Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration
  • Organized and self-sufficient professional

Job Duties :

  • Communicates effectively and quickly when plant quality concern notifications are issued
  • Ability to present status of issue resolution to plant management team
  • Key interface with quality
  • Knowledge of supplier’s manufacturing process
  • Facilitator for visits from supplier's corporate office
  • Understands whether supplier is design responsible
  • Understands what parts are directed tier 2 with multi party agreements or bailment agreements in place
  • Knowledge of Specifications
  • Participates with Incoming Quality during investigation of emerging quality concerns
  • Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
  • Ensures clean cutoff including parts in transit and sitting in trailers at Client plant
  • Verifies certified stock is being used on the line
  • Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
  • Understands part return process for parts shipped
  • Has appropriate means to test / check parts (functional / visual)

Travel :

  • Open to Travel
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
  • 2 hours ago
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