Customer Support Engineering

Required Education :

Bachelor's (BS) Engineering Degree or equivalent STEM Major

Required Qualifications / Skills / Experience :

• 2-5 years of experience
• Proficient Microsoft Office skills
• Prior wiring harness experience
• Troubleshoot wiring harness problems
• Knowledge of vehicle electrical structure
• Engineering blueprints reading and interpretation
• Knows the supplier manufacturing processes & poka yokes
• Trained in problem-solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
• Excellent organization skills
• Excellent communication skills
• Presentation and management Skills
• Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans
• Embrace resilience seeing every challenge as a learning opportunity and invitation to grow
• People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction
• Multifunctional comfortable to follow up several projects at the same time
• Supports and exemplifies Client values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration
• Organized and self-sufficient professional

Job Duties :

• Communicates effectively and quickly when plant quality concern notifications are issued
• Ability to present status of issue resolution to plant management team
• Key interface with quality
• Knowledge of supplier’s manufacturing process
• Facilitator for visits from supplier's corporate office
• Understands whether supplier is design responsible
• Understands what parts are directed tier 2 with multi party agreements or bailment agreements in place
• Knowledge of Specifications
• Participates with Incoming Quality during investigation of emerging quality concerns
• Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
• Ensures clean cutoff including parts in transit and sitting in trailers at Client plant
• Verifies certified stock is being used on the line
• Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
• Understands part return process for parts shipped
• Has appropriate means to test / check parts (functional / visual)

Travel :

• Open to Travel
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
2 hours ago