Scholarship Analyst

Job Summary

Reporting to the Director of Financial Aid and Scholarships Office and receiving work lead direction from the Assistant Director of Scholarship Programs, the Scholarship Analyst supports the San Jose State Scholarship Program by assisting in the implementation, administration, and monitoring of programs, processes, and communications.

This position is responsible for maintaining applicant and scholar information, providing information and resources to both internal and external customers, and providing general administrative support to the office.

This position also provides operational support to the Operations and Customer Service for the Financial Aid and Scholarship Office.

Key Responsibilities

• Utilize and update FileMaker Pro layout to ensure proper student data import supporting Blackbaud.
• Manage, analyze, and operate weekly data import files of all students / applicants and faculty / staff using PeopleSoft module to maintain proper operation of the scholarship platform.
• Troubleshoot with technical staff to manipulate queries for Blackbaud student data import files.
• Manage, develop, and maintain the SJSU Scholarship platform, Blackbaud, of all criteria, applicant questions, review groups, references, communications, and award history.
• Analyze and implement new features and functionality resulting from upgrades and new releases from Blackbaud.
• Coordinate and evaluate new scholarship applications in the online scholarship application platform to provide a standardized format for the core elements common to all applications.
• Respond to departmental scholarship email inquiries in a timely and efficient manner.
• Sends and receives routine correspondence.
• Assists the Assistant Director with ongoing projects related to the scholarship process and timely implementation and completion.
• Prepares and ensures that all donor direct checks are logged in the FileMaker database.
• Maintains general knowledge of all federal and state Financial Aid programs including grants, loans, and work-study with ability to explain the processes.

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner.
• Thorough knowledge of English grammar, business writing, punctuation, and spelling.
• Ability to compose and appropriately format correspondence and reports.
• Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.
• Working knowledge of software applications, such as word processing, spreadsheets, graphics, and database management.
• Ability to learn PeopleSoft and use a broader range of technology, systems, and packages.
• General knowledge of applicable university policies and procedures.
• Working knowledge of budget policies and procedures.
• Ability to perform accurately in a detail-oriented environment.
• Ability to handle multiple work priorities, and organize and plan work and projects.
• Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of policies and procedures where specific guidelines may not exist.
• Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Strong oral communication skills. Must possess excellent customer service and public relations skills.

Required Qualifications

• A Bachelor's degree and / or equivalent training.
• Administrative work experience involving study, analysis, and / or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications

• Bachelor's degree.
• Two (2) years of professional work experience in student services or related field.
• Two (2) years of experience in a high-volume setting providing excellent customer service in higher education or related environment.
• Detailed knowledge of databases (i.e. : SIS, Banner, PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases.
• Strong written and oral communication skills.

Compensation

Classification : Administrative Analyst / Specialist - Non-Exempt

Ensure all your application information is up to date and in order before applying for this opportunity.

Anticipated Hiring Range : $5,250 / month - $5,725 / month

CSU Salary Range : $3,879 / month - $7,488 / month.

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents :

• Resume
• Letter of Interest
• All applicants must apply within the specified application period : September 25, 2024 through October 10, 2024 . This position is open until filled;

however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

[email protected]

408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.

S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.

Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes : criminal check, employment and education verification. Depending on the position, a motor vehicle and / or credit check may be required.

All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting.

SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.

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