Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners.
Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
We’re looking for talented, motivated, and professional employees who know the ins and outs of the tech world.
About The Role :
An IT Support intern at Spot works side by side with IT Support staff to provide front-line technology assistance to end users, both in-person and remotely.
Those in this role will be exposed to many aspects of an IT Support environment including ticketing, following / creating documentation, troubleshooting, hardware setup, and more.
Successful candidates will be comfortable troubleshooting hardware, software, and providing training and support to staff members.
Responsibilities :
- Act as help desk representative providing first level of response to incoming support requests from Spot employees
- Respond to support requests via email, phone, and in-person interaction.
- Set up, move, and decommission Windows / Mac devices, IP phones, and other peripherals as needed
- Create / update knowledgebase documentation for IT Support department
- Assist in maintaining asset inventory and prepare devices to be decommissioned following processes for disposal
- Creation, maintenance, and decommissioning of user accounts following department SOPs
- Assisting in installation of network, infrastructure, and other hardware as needed
- Participate in project-based work and other duties as assigned
Qualifications :
- Currently in pursuit of associate or bachelor’s degree
- Information Technology, Cybersecurity, or other IT-related majors preferred
Skills :
- Previous knowledge of Windows / Mac operating systems
- Familiarity with computer hardware, software, and peripherals
- Excellent problem-solving skills
- Comprehension of technical documentation
- Ability to work independently and as part of a team
- Professional communication and customer service skills
Work Enviroment :
- This role is in-person working between both of Spot’s downtown Indianapolis locations
- Professional office environment
- May be expected to lift equipment up to 40 pounds
- Mix of fast-paced days on foot along with days spent working at a desk Pay Information :
- $15 / hr.
- $15 / hr.
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