Desktop Support Consultant (EUC)

About us

Cognizant is one of the world's leading professional services companies, redefining clients' business, operating, and technology models for the digital era.

Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant consulting

Within Cognizant is Cognizant Consulting, a global consulting organization delivering strategic and domain consulting through industry and technology expertise.

With over 6,000 consultants worldwide, Cognizant offers high-value consulting services that improve business performance and operational productivity, lower operational expenses and enhance overall performance.

Clients draw upon our deep industry expertise, program and organisational change capabilities, and analytical objectivity to help improve business productivity, drive technology-enabled business transformation and increase shareholder value.

We provide a number of Business / IT Consulting Services including Business Strategy, IT Strategy & Roadmap Development, Process Re-Engineering & Transformation, Enterprise Architecture & Technology Selection, and Domain Solutions.

The Cognizant Consulting team is a hard-working organization that is continually expanding our client base and increasingly being recommended by analysts such as Forrester and Gartner. And we're growing!

This position is open to Qualified individuals in the United States.

This position is in Redwood City, CA

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services : Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about adopting digital transformation by driving core modernization holistically across layers.

We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Technician Skills Required

• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab and Data Center IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Solve / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
• Advanced Solve / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / management
• Advanced communications skills to work with multiple teams (Network, Server) and / or OEMs on high priority issues.
• Good Knowledge and experience in leading Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Lead IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic Solve / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and / or Manufacturing environment.
• Solid focus on quality and attention to detail
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning / decommissioning infra devices to be provided.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Printer Management / usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer / Voice are available at site
• Advanced Solve / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / management
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Experience in supporting overall manufacturing / lab IT systems and IT devices
• Familiarity with manufacturing, lab or distribution center IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced Solve / Problem Solving capabilities to narrow down root cause of incident
• Advanced communications skills to work with multiple teams and / or OEMs on high priority issues
• Advanced Microsoft skills (server support, etc.)
• Knowledge / Understanding of GMP and GxP
• Knowledge / Experience on working in a Clean Room environment and / or Manufacturing environment
• Solid focus on quality and attention to detail

Additional Site requirements :

• Safety training and proper PPE and / or Lab requirements always apply
• Understanding of GMP / GxP environment
• PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
• No systems or devices should ever be rebooted without proper approvals
• Often MLL sites may have isolated networks
• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support - spares, crash carts, etc..)
• Ensure standard processes are followed and understood :
• 5S (LEAN) or similar methodology in IT rooms / Datacenter
• Requirements to enter a clean room
• Proper entry procedures, proper gear, etc..
• Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)

The annual salary for this position is between $60,000 - $70,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About us :

Cognizant (Nasdaq-100 : CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences, so they stay ahead in a constantly evolving world.

Our dedication to diversity and inclusion :

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.

Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer :

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.