Operations Manager - Support Management

Operations Manager - Support Management

Rockford, MI, USA Req #23854 Tuesday, October 29, 2024 SCA IS GROWING COME AND GROW WITH US!

Our dedicated industry experts have the experience and know-how to get the job done right. While our sole focus is sweeping, our difference is caring.

WHO IS SCA?

Sweeping Corporation of America (SCA) is the largest, self-performing power-sweeping and jet-vac services company in the United States.

SCA keeps streets, highways, construction sites, parking lots and industrial / manufacturing complexes clean, free of debris and compliant with EPA regulations.

Our proven programs for maintenance, safety and compliance ensure an unmatched reliability and quality component in our power sweeping services.

Our 1900+ safety-focused team members currently serve 13,000 commercial and over 600 municipal customers from 72 service locations in 22 states utilizing a fleet of over 1,700 vehicles.

In November 2020, SCA was acquired by Warburg Pincus, a leading global private equity firm. The firm has over 55 years of experience in growth investing and building world-class businesses around the globe.

Warburg Pincus applies a thesis-driven approach to investing across a variety of sectors and geographies. To learn more about SCA, please visit our website at .

Job Summary :

The Site Operations Manager manages local scheduling and real-time operations to facilitate and maximize use of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and site-specific financial goals / metrics.

LOCATION : 550 Wolverine Street Rockford MI 49341

Job Responsibilities :

• Oversee daily Operations activities corresponding to line(s) of business Services.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve this position's overall objectives.
• Oversee daily activities of scheduling and dispatch of Sweeping and related Site Services, including calling customers as required.
• Coordinate daily activities to maximize scheduling and real-time utilization of resources; analyze and recommend part-time, flexible, and full-time employee mix to deliver site services.
• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
• Ensure proper on the job and safety training of personnel assigned.
• Communicate areas of accountability and performance expected of personnel assigned
• Determine appropriate performance standards to review progress of personnel assigned.
• Implement employee disciplinary measures seeking support and guidance from management and human resources, as required.
• Develop individuals for future advancement.
• Interface with general management to ensure smooth coordination of daily operations; providing input on local conditions and enacting contingency plans as needed Notify and escalate customer issues to management as warranted.
• Escalate and direct operational activities when problems arise, conduct analysis of problems to provide input for future process improvements.
• Review ongoing operational results to targets. Take corrective measures as needed.
• Participate in daily, weekly, monthly, and annual planning processes as appropriate.
• Maintain a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate to maximum employee morale, productivity, and efficiency / effectiveness.
• Project a favorable image of the company to enhance public recognition and promote company services provided.
• Support staffing process, working with Regional Recruiters to fill open positions for the site.
• Develop and maintain proper staffing levels against site demand for services.
• Maintain equipment / asset management in accordance with company fleet management policies and guidelines.
• Implement ongoing safety program in accordance with company safety programs and guidelines.
• Recommends salary adjustments. transfers, promotions, and dismissals.
• Perform other duties and responsibilities as assigned.
• This job description is not intended to be an all-inclusive list of job duties. Other duties may be assigned as necessary or required by business needs.

Job Requirements :

• 3+ years of relevant industry related experience
• Technical Capacity, Problem Solving / Analysis, Customer / Client Focus, Decision Making, Project Management, Communication Proficiency, Teamwork Orientation.
• Software skills for use of routing tools and proficiency in Microsoft Office, specifically Excel, required.
• Operate computer and keyboard; able to use phone; sit for long periods; communicate using speech, hearing and vision skills.
• Moderate lifting - no greater than 40 lbs.; moderate reaching, pushing, pulling, gripping and grasping Ability to stand / sit for a full shift in addition to walking, climbing stairs and bending as required, Valid Driver’s License, as applicable.
• Military Friendly - Veterans and their Spouses encouraged to apply.

Excellent Benefits Including :

• Full benefit package including Medical, Dental, Vision, and 401(k)
• Company paid life insurance
• Various voluntary benefits like short-term / long-term disability, accident insurance, critical illness insurance, and additional life insurance
• Paid vacation time & holidays
• Competitive compensation
• Career advancement opportunity
• Weekly pay on Fridays if hourly status
• On Demand Pay (available through Ceridian : Dayforce) Get paid as you earn!

SCA is an equal opportunity employer, and we are committed to hiring a diverse workforce. SCA does not discriminate against any employee or applicant because of age, race, religion, disability, gender, sexual orientation, or national origin.

We believe our differences bring us strength.

We are a military friendly employer. We are committed to hiring those who have served our country. We encourage veteran, military spouses and family members to apply. Thank you for your service!

The protection of your personal data is important to us. We will only use your data in the application process and your data is not sold or used for any other purpose.

Sweeping Corporation of America is an at-will employer and is proud to be a Drug-Free Workplace.

Other details

• Job Family Admin
• Pay Type Salary
• Min Hiring Rate $65,000.00
• Max Hiring Rate $75,000.00
• Rockford, MI, USA

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