Rapid Response Supervisor

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.

Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Rapid Response Supervisor

Locations : Hybrid Quincy, MA

Remote Connecticut, Massachusetts, Maine, Missouri, Tennessee, Virginia

Role Overview

As a Rapid Response Supervisor you will be responsible for handling escalations from our Retirement Services division.

Why You Will Love It Here

• Flexibility : Remote and Hybrid Work Models & a Business Casual Dress Code, including jeans
• Your Future : 401k Matching Program, Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more!

What you will be doing

• Leads programs and initiatives to improve Customer and Employee Satisfaction across Client Service Intermediate professional working on projects of a moderate scope or on varied tasks that require resourcefulness, self-initiative, and significant independent judgement.
• Demonstrates a developing functional knowledge to evaluate the implications of issues and make recommendations for solutions.
• Provides guidance and leadership to junior team members
• Manages client escalations from start to finish
• Engages with clients and senior leadership
• Navigating through various departments within the organization
• Evaluate current procedures and provide recommendations for process improvement

What You Will Bring

• Service related skill set with ability to maintain a strong attention to detail and accuracy.
• Basic knowledge of the financial services industry is preferred, with a preference for experience in the retirement industry.
• Ability to communicate clearly and effectively, both verbally and in writing, in order to exchange information with management, staff, and various external contacts, to explain policies and corporate guidelines and to present recommendations to upper management.
• The ability to work independently and require limited supervision.
• Demonstrated computer skills with the ability to navigate and toggle between multiple programs and internal resources simultaneously to perform daily functions.
• Minimally requires a Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree (or equivalent) and 4 years of related experience.

Thank you for your interest in SS&C! To further explore this opportunity, please apply to start your application today!

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.