Company Description
Job Description
What you will be doing :
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Oversee the booking process to ensure accuracy and efficiency.
- Lead a team of reservation agents, providing guidance and support to ensure smooth operations.
- Train new reservation agents and provide ongoing training to the team.
Qualifications
Your experience and skills include :
- Guest focused personality is essential; experience is an asset.
- Prior experience working with Opera Cloud or a related system.
- Strong interpersonal and problem-solving abilities.
- Strong organizational abilities to manage reservations, schedules, and inventory effectively.
- Strong verbal and written communication skills for effective interaction with team members, guests, and other departments.
- Fluency in English; additional languages are a plus
Additional Information
Your team and working environment :
Austin's newest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Fairmont Austin is proud to be an Equal Opportunity Employer.
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