Job Title : Club Membership Director, Black Desert Resort
Company : Reef Private Equity
Location : St. George, Utah
About the Company :
Reef Capital Partners is a Utah-based investment firm founded in 2005 with offices in Lehi, UT, Park City, UT, and Ivins, UT.
Reef focuses on commercial real estate lending and development across the U.S.
Since 2005, Reef's team has completed more than 500 transactions, building a legacy of excellence in real estate investment.
In addition to Reef's real estate investment strategy, Reef and / or affiliates own and operate various businesses that add significant long-term value to its projects.
Our rapid growth is a testament to our commitment to excellence. In just a few years, Reef has expanded from a team of 25 to more than 200 professionals, managing assets on behalf of over 750 institutional and individual partners worldwide.
Black Desert Resort is a $2 billion golf resort in Ivins, Utah, consisting of 150 hotel rooms, over 1,000 condo units, nearly 100 real estate lots, a championship-level golf course that will host a PGA / LPGA tour event starting in October 2024, a water park, five restaurants, and more! Our current membership numbers sit at approximately 350 across all levels of club membership and that number will continue to grow.
In addition to Black Desert, our portfolio feature's two other remarkable projects - Marcella, an exclusive private home community in Park City, Utah, anchored by the newest Tiger Woods designed golf course, offering an unparalleled living and golfing experience.
In Lake Anna, Virginia, we are developing Cutalong at Tributer Bay, which is poised to become a premier golf destination in the heart of Virginia.
Job Overview
The Club Director at Black Desert Resort is a dynamic and experienced hospitality leader responsible for overseeing Black Desert's club members / owner operations, including sales.
This person will also be a community builder and ambassador for the resort and it's owner-members with a focus on relationships, experience and overall satisfaction.
This role requires a blend of owner and guest services, sales, and business acumen to ensure the resort and club provides an exceptional experience for owners and guests.
The Club Membership Director will work closely with the executive team to implement strategic initiatives, enhance member satisfaction, and drive revenue growth.
Job Responsibilities :
- Oversee the day-to-day operations of Black Desert Resort club operations including membership, facilities, owner relations, dining, recreational activities, events etc.
- Responsible for all aspects of memberships, from following up on leads to onboarding new owners, members, and guests
- Oversee membership recruitment and retention strategies, including assisting in the selling of memberships to new and prospective club members
- Work to provide state of the art experience for members, while continuously focusing on overall satisfaction of members and guests
- Ensure all facilities and services meet high standards of quality and service
- Coordinate with other resort departments to ensure seamless guest experiences
- Build and maintain strong relationships with members and guests, addressing concerns and feedback promptly.
- Develop and manage budgets, financial forecasts, and cost control measures.
- Recruit, train, and manage a diverse team of staff including club personnel, hospitality staff, golf professionals, and others
- Foster a positive and productive work environment, ensuring high levels of employee satisfaction and performance
- Develop and implement programs and events to enhance member engagement and satisfaction.
- Collaborate with the executive team to develop and execute the club's strategic plan and business objectives.
- Analyze market trends and competition to identify opportunities for growth and improvement.
- Ensure compliance with all health, safety, and legal regulations.
- Maintain high standards of service and operational excellence in line with industry best practices.
- Represent the club in community and industry events, enhancing the resort's public image and reputation.
- Cultivate relationships with local businesses, media, and community organizations
Qualifications :
- Minimum of 7-10 years of experience in a director-level role within a high-end resort setting or similar hospitality setting.
- Bachelor's degree preferred
- Proven experience in managing operations, leading teams, and driving business performance.
- Strong financial acumen and experience with budget management and financial reporting.
- Exceptional interpersonal, communication, and customer service skills.
- Ability to handle multiple priorities and work under pressure in a fast-paced environment. Weekends and Holidays expected.
Company Benefits :
- 401K Plan with Company Match
- Generous Health Plan with HSA Match
- Flexible Paid Time-off
- Daily Company Lunches
- Cell Phone Service Allowance
- Discounts at Company-Owned Resorts and Golf Courses
Reef Capital Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Job Posted by ApplicantPro
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