Client Retention Specialist

A company is looking for a Client Retention Specialist (Remote).

Key Responsibilities :

Educate clients about the financial hardship debt program and its benefits

Empathize with and deescalate upset clients, addressing their concerns

Navigate the CRM system to manage client information and interactions

Required Qualifications :

Experience in retention, sales, or collections

High school diploma or equivalent; Associate's or Bachelor's degree is a plus

Ability to work in a fast-paced environment with high call volumes

Resilience and calmness under pressure

Proficiency with a Client Relationship Management (CRM) system