Operations Data Analyst

• Job Type : Officer of Administration
• Bargaining Unit :
• Regular / Temporary : Regular
• End Date if Temporary :
• Hours Per Week : 35
• Standard Work Schedule : 9AM-5PM
• Building : 3 Columbus Circle, New York, NY 10019
• Salary Range : $72,000.00 - $77,250.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Operations Data Analyst will support the ColumbiaDoctors Operations and Access teams by performing analyses, creating reports, and building and expanding analytics capabilities.

Reporting to the Senior Data Scientist for Operations, the data analyst will work closely with ColumbiaDoctors business units, IT teams, and the clinical departments of Columbia University Irving Medical Center to address the reporting needs that support the business.

Under the direction of the Sr. Data Scientist, the Operations Data Analyst should have the ability to produce reports that support and drive operational improvement through the use of data.

Knowledge of business intelligence tools and healthcare metrics is important.

Responsibilities

Technical / Operations 80%

• Perform analyses, using data from multiple sources (Epic, Cognos, 3rd party vendor software, etc.); that includes but is not limited to volume, productivity, patient experience, space utilization, and support for new initiatives.
• Create meaningful reports and dashboards that will drive operational decision-making.
• Act as liaison between the operations / access team and other analytics teams within the enterprise (CUIMC and ColumbiaDoctors IT, NYP, EpicTogether).
• Assist operations / access team to understand reporting needs for operations across ColumbiaDoctors; identify gaps in reporting needs and Epic system;

work with EpicTogether team to identify ways to address unmet needs.

Coordinate with ColumbiaDoctors finance team on overall institution reporting needs. Support report requests from the chief operating officer, senior director of operations, senior director of access and patient experience, and director of operations.

Strategy 8%

Participates in projects and performance improvement activities within the defined scope. Uses data to identify and highlight trends and gaps.

Identifies key topics and best practices for data analyses and establishes mechanisms to share expertise and knowledge amongst teams and peers.

Works collaboratively with internal and external teams to develop innovative ways to improve data analysis and visualization, and improve the patient and stakeholder experience.

People 6%

Cultivates effective collaborative relationships with academic departments and other subject matter experts (SME) and produces reports that support and drive operational improvement through the use of data.

Works closely with ColumbiaDoctors business units, IT teams, and the clinical departments of Columbia University Irving Medical Center to address the reporting needs that support the business.

Promotes staff professionalism and performance with coaching, training, and feedback. Mentors staff in individual and team accountability, modeling behavior and demonstrating best practices / techniques.

Demonstrates self-development and keeps current on a variety of industry topics.

Compliance and Other 6%

• Conforms to all applicable HIPAA, Data Compliance, and safety policies and guidelines.
• Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies and successfully completes all required trainings.
• Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
• Demonstrates a positive attitude toward clients, co-workers, and outside agencies.
• Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
• Must be able to tolerate frequent work interruptions, organize work, and reset priorities to complete work responsibilities in a timely manner.
• Performs other duties and responsibilities as assigned.

Minimum Qualifications

• Requires a bachelor's degree or equivalent in experience, preferably in informatics, information systems, business, public health, health administration, or related field.
• Four years of related experience are required.
• An equivalent combination of education and experience may be considered.
• Strong analytical skills. Proficiency in basic computer applications, with advanced knowledge of business intelligence tools and Microsoft Excel.

Strong written and verbal communication skills.

Ability to work in a collaborative work environment, developing and maintaining effective relationships with a wide range of stakeholders in a diverse community.

Ability to work in a complex organizational environment.

Must be self-directing, organized, and detail-oriented with strong problem-solving and reasoning skills. Ability to work well independently, learn quickly, and adjust work assignments in response to system changes.

Ability to handle a variety of duties that may be interrupted or changed by immediate circumstances. Ability to work in a fast-paced environment and remain flexible under stressful situations.

Ability to exercise independent judgment.

Must successfully complete systems training requirements.

Preferred Qualifications

• Experience with Power BI, Qlik, or Tableau development is preferred.
• Experience with Epic backend data structure is preferred.

Competencies

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 3 - Intermediate

Communication

Level 3 - Intermediate

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 3 - Intermediate

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Level 2 - Basic

Innovation & Organizational Development

Level 1 - Introductory

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.