The receptionist’s role is an integral position in the patient / customer experience at Glenbeigh. Responsibilities include greeting and assisting patients, visitors, and vendors warmly and in a professional manner.
Duties will focus on responding to incoming calls, ensuring timely and confidential responses, while maintaining a clean, organized reception area.
Supporting staff with various tasks is key to keeping operations smooth, including scanning documents, printing indexes, and handling inquiries.
Building professional relationships with staff is essential to achieve daily goals and maintain a harmonious work environment.
Responsibilities :
- Greeting and Assisting Clients : Provide a warm and professional welcome to clients, visitors, and vendors.
- Phone Handling : Answer incoming calls with professionalism, ensuring timely responses while safeguarding patient confidentiality.
- Office Maintenance : Ensure the reception area is clean, organized, and stocked with necessary supplies.
- Supporting Staff : Assist other staff members with various tasks to ensure smooth daily operations. Scan paper documents to the electronic record, print daily indexes for patient discharges, assist with information calls and inquiries and maintain confidentiality of sensitive information.
- Maintaining Professional Relationships : Work closely with staff to accomplish a wide variety of daily activities and achieve Glenbeigh goals.
Qualifications :
- Customer Service Skills : Excellent interpersonal and communication skills.
- Attention to Detail : Ability to handle administrative tasks with precision.
- Organizational Skills : Strong ability to manage multiple tasks and prioritize effectively.
- Professional Demeanor : Maintain a professional and empathetic attitude at all times.
- Phone Handling Skills : Demonstrates skills and knowledge to answer phones timely and professionally, screening phone calls for the release of information to maintain patient confidentiality.
- Visitor Assistance : Ability to work with patients and welcome visitors in a professional manner, passing out mail, taking messages, answering questions, giving directions, etc.
- Administrative Efficiency : Exhibits efficiency in dispersing calls to Admission staff and sending emails for staff to return calls.
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