Benefits :
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
Benefits / Perks
- Competitive wages with sales bonus
- Career Growth Opportunities
- Fun and Energetic Environment
- Ongoing training
- Employee Discount
- 40 hours per year Paid Time Off (PTO)
- Paid Holiday (based on years of service)
Job Summary
We are seeking a friendly and service-oriented Sales and Customer Service Associate to join our team! As a Sales and Customer Service Associate, you will assist customers with their window / door needs and ensure an excellent ordering experience.
Essential Functions
- Seek out new business opportunities and find new clients for potential sales.
- Enhance relationships with new and existing key customers.
- Meet walk-in customers for products demonstration and sales presentations to ensure successful communication with customers for any projects.
- Follow up with developed business leads and schedule sales meetings and discuss potential projects.
- Assist walk-in customers to fulfill order forms and help place orders.
- Communicate with customers concisely, accurately, and completely document order information and status through phone / text / fax or email.
- Perform assigned duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Keep supervisor and manager updated and informed of any problems, and ensure accurate communication and update order production status with office team and production team as necessary.
On-going Tasks and Responsibilities
- Receive, process and verify the accuracy of quotes and orders from customers utilizing Order Entry System.
- Maintain regular communications with customers to ensure that all their requirements are being met.
- Initiate required action for response to customer service requests for order changes, including the maintenance of order / customer information files and communicate changes to the appropriate personnel / departments.
- Ensure and provide quality service to both internal and external customers.
- Receive inquiries from customers looking for updates or to address queries or complaints.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with information as requested.
- Participates and provides expertise as a member of the customer service team. Develop and recommend opportunities for improvement to existing procedures / processes to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
Qualifications
- High School Diploma or equivalent
- Exceptional written and verbal communication skills in English (and Mandarin preferred)
- Ability to use problem-solving skills, technical knowledge, and planning when required
- AutoCAD or Photoshop skills preferred
- Track record of consistent attendance and timeliness
- Able to work 40 hours per week
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