Field Service Engineer - Intermediate

It's fun to work in a company where people truly BELIEVE in what they are doing!

Position Description

As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes.

The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation.

This position requires PLC and rotating equipment knowledge or mechanical experience.

• Domestic and international travel up to or more than 50% is required of this position.
• Base Salary plus overtime up to a certain level

Job Duties & Responsibilities

• Travel to customer sites and manage activities related to the installation of Sundyne equipment, as well as repair of equipment already installed.
• Supervise all engineering operations at any location for field commissioning.
• Ensure customer satisfaction is achieved and maintained by delivering exceptional customer service to our customers and channel partners.
• Communicate and collaborate effectively and professionally with all levels of the job site and internal Sundyne personnel.
• Acquire technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation.
• Troubleshooting and failure analysis of malfunctioning equipment.
• Respond to customer field issues through Microsoft CRM software
• Perform warranty evaluations on customer sites and on returned hardware.
• Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses.
• Conduct training classes and participate in quarterly factory training courses.
• Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports.

Successful Candidate :

• Previous experience with international customers
• Previous experience with field operations
• Excellent people skills with the ability to communicate and act professionally
• Self-directed with the ability to work independently and have a high level of self confidence
• Must have a sense of urgency and be very detail-oriented
• Have a passion to learn new skills and enjoy problem solving
• Previous rotating equipment experience or mechanical aptitude
• Knowledge of GD&T (Geometric dimensions and tolerances)
• Ability to read blueprints and P&IDs (Piping and instrumentation diagrams)
• Previous experience with PLCs is preferred

Qualifications

• Bachelor’s in mechanical or related engineering degree with 2-3 years field experience2-year technical degree in related field with 3-5 years field experienceMinimum 5 years’ experience with non-degree
• MS Suite experience with Word, Excel, PowerPoint, CRM
• Working knowledge of concepts, practices, and procedures used in the oil and gas, chemical or related industry.
• Will be capable of working both independently as well as in a team environment
• Will have strong attention to detail, and a high degree of focus on customer satisfaction
• Will have strong personal organization and time management skills.

Career Growth Opportunities :

Employees in Field Service Engineering roles at Sundyne have grown into roles such as Engineering Manager; Compressor expert, Director of Engineering, Global Service Manager, Quality control manager and General Manager of Sundyne.

This is an excellent role for the candidate who can contribute internally and in the field with customers.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!