Director of Support Operations

Do you firmly believe that every company has two sets of customers - internal and external? Are you passionate about delivering exceptional service to both sets of customers equally while encouraging your Team Members to reach their maximum potential?

When you look at a financial statement, do you not just see numbers but opportunities for strategic and innovative growth?

If you answered yes to all of the above, this could be the opportunity you've been looking for.

If you are a critical thinker who has the ability to multitask in a fast paced environment and believes in putting people first, then we want to chat!

Fire Protection Services, LLC seeks an experienced and highly motivated Director of Support Operations to join our Strategic Management Team.

The essential duties and responsibilities of this pivotal leadership role are :

• General Management, Training and Development of the Support Team
• Strategic Planning, Budgeting and Forecasting
• Operational and Technical Oversight of a Variety of Support Tasks
• Quality Assurance, Compliance and Customer Satisfaction
• Pricing / Quoting

This is a broad overview, but we can get into the details as we get to know each other.

The ideal candidate will have a strong background in management and proven service industry experience. This role is suited for a dynamic leader looking to make a significant impact in a fast-paced environment.

Specifically, we are seeking candidates with :

• Demonstrated related performance management experience and / or training or equivalent combination of education and experience.
• A strong understanding of business management, including basic financial analysis, operational processes, and customer service.
• Excellent communication, interpersonal, mentoring, and leadership skills.
• A passionate desire to lead and develop a Team.
• Ability to strategize, solve problems effectively, and handle multiple priorities in a fast-paced environment.
• Proficiency with standard business software and the ability to learn and work within various technologies.
• Fire and life safety experience is a plus.

FPS was founded in 1988 and is a locally owned and operated company. We provide protection, support, and peace of mind to the communities in which we live and work by servicing commercial fire and life safety systems.

As a rapidly expanding company that empowers our Team Members, we provide opportunities for growth and advancement. Our culture recognizes and rewards those who embrace and operate by our Core Values of Integrity, Collaboration, Accountability, Always Improving, Pleasant and Service Excellence.

You will work with people who challenge, support, and encourage you to set your goals, and who will celebrate with you when you achieve them.

We offer :

• Competitive base salary plus bonus opportunities.
• Company health insurance and 401K
• Comprehensive PTO

Interested? Apply today!

Fire Protection Services, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.