Front Desk Concierge

HOURS & RATE OF PAY

Hours :

Mon-Friday : 11a m - 7pm

Saturdays and Sundays : 10am - 6pm

Rate of Pay : $13 / hour

BLURB & BENEFITS

Job Summary : Ensures attentiveness to residents and guests needs, and practices, the highest standards of ethics, honesty and accuracy in describing our program’s policies and procedures.

Monitors community’s compliance with safety and services.

Provides leadership and direction to day and evening staff and residents.

Maintains role as resident advocate with a focus on the community’s mission.

DUTIES AND RESPONSIBILITIES :

Demonstrates Competency in the Following Areas :

Maintain an appearance and grooming level to reflect our professional standards.

Maintain building security by locking doors, periodic building walk-through, etc.

Assure resident and family needs are met by checking compliance list with daily task lists.

Secretarial Duties not limited to : data entry, making copies, sending faxes and e-mails,etc.

Report all community issues ( including staff, resident, guest issues) to Executive Director and Director of Health and Wellness.

Make dining and other reservations for family members and relay information to the Dietary Department.

Assist daily with the Dining Experience to include but not limited to proper seating arrangements, meal delivery, etc.

Maintain upkeep and proper supply of the Community Refreshment Bar and Bistro Area

Maintain strict confidentiality policy for all information concerning our residents and staff.

Assemble marketing move-in and tour folders.

Assist residents with their service requests.

Manage both external and internal calls, receiving and communicating messages accurately.

Sort and send out correspondence and in-coming mail.

Ensure resident’s mail goes to the rightful owner and is not maintained at the front desk.

Maintain visitors, residents, and vendors sign in log.

Log in maintenance requests and work orders.

Knowledge of emergency and security procedures.

Perform the Initial contact for walk-in and scheduled tours

Skilled at establishing an excellent rapport with families.

Assist with creating marketing and community documents such as invitations, letters to families and notifications, as well as, managing spreadsheets for events and RSVP lists.

Professional Requirements :

Adheres to dress code, appearance is neat and clean.

Completes annual education requirements.

Maintains regulatory requirements.

Maintains resident confidentiality at all times.

Reports to work on time and as scheduled, completes work within designated time.

Wears identification while on duty, uses computerized punch time system correctly.

Completes inservices and returns in a timely fashion.

Attends annual review and department inservices, as scheduled.

Attends monthly staff meetings.

Represents the organization in a positive and professional manner.

Actively participates in performance improvement and continuous quality improvement (CQI) activities.

Complies with all organizational policies regarding ethical business practices.

Communicates the mission, ethics and goals of the facility.

Regulatory Requirements :

Must be 21 years of age or older

Minimum 1 year experience working with geriatric residents

QUALIFICATIONS :

Knowledgeable of applicable state regulations

Excellent organizational and communication skills with effective listening skills and ability to speak clearly

Safety conscious, able to assess situations and make well thought-out decisions about a plan of action

Able to call 911 and give appropriate information

Ability to establish rapport with others quickly and easily

Ambitious and willing to learn new skills, particularly in the area of sales and marketing

Must have the ability to problem solve

Must have personal qualities such as; Patience, tact, enthusiasm and positive and helpful attitude for dealing with elderly residents and guests.

Ability to communicate individually and in group settings

Must have upper body strength adequate to bend, lift, shift, move, and / or assist in moving articles of more than twenty-five pounds.

Must be able to squat, reach, and stretch without distress. Must be able to tolerate extended periods of walking and standing.

Must have working knowledge computers and proficiency with Microsoft Word, Outlook, multi-line phone system, copier, scanner, and shredder.

Ability to successfully work collaboratively with people at all levels

Must have a flexible schedule

Language Skills :

Able to communicate effectively in English, both verbally and in writing.

Additional languages preferred.

Skills :

Basic computer knowledge.

Physical Demands :

For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising resident care.