About Company (Work From Home)Position
Empowering DigitalTransformation through Social Media & IT Services
With over 20 years of experience in managing customerservices across inbound and outbound segments specifically in theTelecom and international sectors I lead a dynamic company focusedon providing innovative Social Media and IT solutions.
Our goal isto help businesses thrive in the digital era by leveragingcuttingedge technologies and tailored strategies.
What we are Looking For
We are hiring a customer servicerepresentative to manage customer queries and complaints. You willalso be asked to process orders modifications and escalatecomplaints across a number of communication channels.
To do well inthis role you need to be able to remain calm when customers arefrustrated and have experience working with computers.
Customer Service RepresentativeResponsibilities :
- Maintaining apositive empathetic and professional attitude toward customers atall times.
- Responding promptly to customerinquiries.
- Communicating with customers throughvarious channels.
- Acknowledging and resolvingcustomer complaints.
- Knowing our productsinside and out so that you can answerquestions.
- Processing orders forms applicationsand requests.
- Keeping records of customerinteractions transactions comments andcomplaints.
- Communicating and coordinating withcolleagues as necessary.
- Providing feedback onthe efficiency of the customer serviceprocess.
- Managing a team of junior customerservice representatives.
- Ensure customersatisfaction and provide professional customersupport.
Customer ServiceRepresentative Requirements :
- Highschool diploma general education degree orequivalent.
- Ability to stay calm when customersare stressed or upset.
- Comfortable usingcomputers.
- Experience working with customersupport.
Remote Work :
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