College Intern - IT PC Support

Primary Location

United States of America-OHIO-Franklin County-Columbus

Work Locations

Charles D Shipley Building1970 West Broad StreetColumbus43223-1102

Organization

Public SafetyClassified Indicator : UnclassifiedBargaining Unit / Exempt : Exempt

Schedule

Part-timeWork Hours : See belowCompensation : $16.93 per hour

Unposting Date

Ongoing

Primary Job Skill

InternshipTechnical Skills : Computer Literacy, Customer Service, InternshipProfessional Skills : Customer Focus, TeamworkCollege Intern - IT PC Support(2400054A)

Job Duties

About Us : Who We Are :

Who We Are :

Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.

What You'll Do

Ohio Department of Public Safety Information Technology Department / PC Support

Report in location : 1970 West Broad Street, Columbus, Ohio 43223

Work Days and hours would vary between Monday - Friday 8 : 00 am - 5 : 00 pm depending on student’s schedule.

This is an ongoing internship located in Columbus, OH. The selected candidate will ideally be able to work throughout the school year and summer, for an average of 20 hours per week or less (with flexibility during the school semesters given class schedule and course load).

The pay rage for a college intern is based upon the students' academic status :

Undergraduate student rate of pay - $16.93

Graduate student rate of pay - $20.59

Major / field of study should be in : Computer Science

Job duties :

Password Resets helping users get logged back into their computers via :

oPassword help

oResets

oGeneral troubleshooting

Imaging Following steps, for each appropriate division, on how to build a desktop / laptop computer through the imaging processing, including :

oUnboxing

oConnecting to workbench

oRunning through setup on computer

oPulling appropriate image from Microsoft Endpoint Configuration Manager (MECM)

oAdding user info and Active Directory (AD) / Organization Unit (OU) information

oLabeling and distribution

Onboarding Providing new equipment to a user from start to finish :

oFollowing the appropriate checklist

oTalking with supervisor

oCoordinating with Accounts Management and Email Group (AMMG) for access

oSetting time to meet with user

oHelping user to get logged into all of their accounts (computer, Ohio ID, Multifactor Authentication, Virtual Private Network (VPN), etc.)

oAssigning appropriate software and printers

oEnsuring customer is able to work

Help Desk Calls

oAnswering phone

oCreating Service Now ticket

oTroubleshooting and assisting as able

oEscalating ticket to appropriate group if needed

General Troubleshooting

oUser issues

oSoftware downloads

oPrinter set ups

oMoving of users

oOther scenarios which may occur

What’s in it for you :

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.

For a list of all the State of Ohio Benefits, visit our ! Our benefits package includes :

Ohio Public Employees Retirement System

OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement.

The employer contributes an amount equal to 14% of the employee’s salary. Visit the for more information.

Deferred Compensation

The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the for more information.

Qualifications

Employment Requirements (all must be verified upon hire)

To be eligible for an internship opportunity at the Ohio Department of Public Safety, an applicant must :

Be currently enrolled in an accredited college / university.

Be in good standing with the college / university.

Have a minimum cumulative grade point average of 2.0.

Be enrolled in at least one course.

Be pursuing a degree or finishing a degree.

Job Skills : Internship

Technical Skills : Internship, Computer Literacy, Customer Service

Professional Skills : Customer Focus, Teamwork

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis).

Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

This is an ongoing internship located in Columbus, OH. The selected candidate will ideally be able to work throughout the school year and summer, for an average of 20 hours per week or less (with flexibility during the school semesters given class schedule and course load).

The pay rage for a college intern is based upon the students' academic status :

Undergraduate student rate of pay - $16.93

Graduate student rate of pay - $20.59