Shop Service Supervisor

Overview

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him / her. He / she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills.

Customer relations, time management and customer satisfaction are also key critical ingredients of the job.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to) :

• The supervisor is responsible for all service activity in his / her department.
• Demonstrating champion abilities in all aspects of Safety.
• Exemplify our Corporate Values of Safety, Integrity, Honesty, Humility, Teamwork and Compassion.
• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability.
• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy.
• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency.
• Manage service, repair and reconditioning of machines and components from opening jobs to invoicing.
• Manage frequent shop service customer communications and instill deep customer loyalty.
• Develop quotes for complex jobs and quote approvals.
• Consistently enforce work rules and company policies.
• Effectively manage all Work In Progress (WIP).
• Conduct semi-annual performance reviews for all direct reports.
• Ensure operations conform to industry and company performance metrics and benchmarks.
• Occasionally participate in sales calls with Sales Reps.
• Perform all safety inspections in accordance with current employee safety programs.

SUPERVISORY RESPONSIBILITIES :

Direct reports to include all shop technicians, apprentices and helpers reporting to her / him. Manage all admin personnel assigned to his / her area

Qualifications

EDUCATION / QUALIFICATION / EXPERIENCE :

• Associates degree preferred with minimum of two years management experience in construction equipment service and repair
• Candidate must be customer centric
• Deep technical knowledge and training ability
• Experience as an Equipment Manager or Service Manager a plus
• Advanced user of all Microsoft Office products to include Excel
• Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus

Skills and Abilities :

• Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
• Exceptional communication, management, leadership and interpersonal skills
• Working knowledge of OSHA and EPA regulations as they relate to the industry

Physical Requirements / Working Conditions

This position works in an office environment some of the time and in a service shop environment for most of their shift.

May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means.

May on a continuous basis be on shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low.

Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them.

As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is crucial to our success.

Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry.

A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

Need help finding the right job?