Customer Service & Operations Manager (Ianniello Agency)

Z Insurance Group
Coshocton, OH, US
$15 an hour
Full-time

Benefits :

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Agency Support Staff

An Insurance Agency is seeking an ambitious individual as customer support staff to assist with day-to-day operations of the business.

An award-winning agency based in Coshocton, Ohio specializing in Commercial / Farm, Annuities, Auto, Home, Life and more.

The hourly range is based on experience plus commission and bonus opportunities!

Job Responsibilities

  • Receive Phone Calls and Office Visitors
  • Review and Process Client Changes, Additions, Revisions, Cancelations, Payments
  • Proactively Schedule Annual Professional Insurance Reviews
  • Keep Record of Customer Interactions, Transactions, Inquiries, and Comments
  • Administer and Adhere to Agency Practices and Procedures
  • Develop and Maintain knowledge of products agency offers
  • Maintain Agency Database & Assist in Marketing Campaigns

Job Qualifications, Skills, and Abilities

  • Must have or obtain insurance license with support of agency
  • Must be detail oriented and able to organize, prioritize, and multi-task
  • Demonstrates Professional Demeanor
  • Excellent Phone Communication Skills Required
  • Manage Agency Correspondence Including Email, Fax, and Mail
  • Previous Customer Service Experience Required
  • Must have solid PC Skills, Basic Math Skills, and Strong Analytical Capability
  • Working Knowledge of Microsoft Applications (Word, Outlook, Excel, Internet Explorer, & PowerPoint)
  • Must be comfortable with web-based software applications
  • 19 days ago
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