Associate Technical Consultant - Virtual, United States (PST or MST Preferred)

Job Description

Job Description

Salary : $55,000-$65,000 USD

About Us

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities.

The company’s WorkForce Suite adapts to each organization’s needs no matter how unique their pay rules, labor regulations, and schedules while delivering a breakthrough employee experience at the time and place work happens.

Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and performance.

Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

Over one thousand organizations with more than 4 million users in over 100 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

Responsibilities

As a Technical Consultant you are responsible for successful customer delivery and support of WorkForce data collection hardware devices, such as time clocks.

Your analytical, interpersonal, creative thinking, business management and leadership skills will be called upon to work with us across our large and complex portfolio of global projects.

You will begin by learning what we do at WorkForce Software (WFS) and how we do it and then be placed on interesting and challenging projects.

You will partner with Senior team members to continue developing your skills in consulting, leadership, and customer relationships.

You will perform coding, debugging, testing and troubleshooting during both implementation and support of the data collection hardware.

The ideal candidate will possess a positive attitude, enthusiasm, great people skills, a willingness to learn, and an ability to effectively work with a variety of customers.

• Configure WorkForce Terminals according to customer business requirements using Python, SQL, SFTP, SSH and other tools
• Communicate roadblocks and seek out guidance in a timely manner
• Write basic formulas and SQL queries that leverage mathematical and / or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Identify and escalate out of scope requirements to the WFS Project Manager
• Responsible for participating in business requirements gathering meetings as needed and eventually creating and maintaining solution design documents
• Understand scope and implementation approach for assigned work
• Obtain and maintain certification in WFS Products as required to perform the job duties
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives
• Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)
• Learn how to estimate work effort and communicate with key stakeholders
• Deliver tasks on time and within budget by effectively managing workload
• Attend and participate in team meetings
• Follow established processes and best practices to continuously improve skills
• Document progress and provide regular status updates on assigned work to WFS and customer stakeholders
• Partner with internal and external teams to ensure successful customer implementation
• Assist customers with hardware and software testing along with roll out, upgrade and go-live activities such as data loads and migrations
• Troubleshoot issues and escalate problems to appropriate teams
• Maintain accurate and timely records of billable and non-billable hours
• Ensure adherence to WorkForce Software's established documentation standards and methodologies
• Identify opportunities to improve our product offerings based on customer feedback and collaborate with internal teams to reduce defects and improve overall product / system performance
• Identify, resolve, and report solution status, recommendations, risks and issues to customer and project leadership
• Contribute to customer self-help and technical documentation by authoring relevant knowledge base content
• Build relationships and trust with customers through open and interactive communication

Requirements

• 1+ years of experience in a technical / helpdesk / system support customer-facing type role
• Strong communication skills both written and verbal
• Logical and technical mindset that can analyze problems and identify root causes
• Exposure to any ERP software and experience with Linux, programming languages (python, SQL / JavaScript) are added advantages
• Capability to exercise mature judgement
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships
• Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
• Demonstrates a strong desire to grow both functionally and technically as a professional consultant
• Experience with business applications, such as Word, Excel, etc.
• Learns to use professional concepts and to apply company policies and procedures to deliver WFS solutions to customers
• Must be able to join on-call rotation and cover evening / weekend work as necessary
• Knowledgeable of and understands common implementation principles and lifecycle is preferred

Travel

Ability to travel up to 10%, with potential for international travel

Education

Bachelor’s degree or equivalent experience

Why You Should Join the WorkForce Team?

• Unlimited PTO
• Flexible Hours / Work from Home Policy
• 401k with Company Match
• Performance Bonus
• Career Development and Training Be the CEO of your career!
• Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as :
• Women for Inclusion
• Age : Unity Beyond Years
• Racial Equality / Discrimination
• Mental and Physical Ability
• WorkForce Pride Network
• Global Perspectives
• Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered.

We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.

WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at [email protected], 1-833-987-3831.

WorkForce Software is an Equal Opportunity Employer.

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