The Fountain Group is currently seeking a Lab Coordinator for a prominent client of ours.This position is remote . Details for the position are as follows :
Job Description :
- $28.00 / HR to start! W2
- 6-month contract (Potential to extend / convert based on performance / budget). (100% remote working EST hours)
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Responsibilities include :
As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.
Monitor & respond to customer requests ensuring effective communication Process requests for equipment service Schedule regular maintenance and record all event activities in applicable CMMS Communicate timely program information to selected service providers to ensure satisfactory delivery of services Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer site requirements.
Follow up on service events to confirm the event has been completed and the customer is satisfied. Utilize applicable CMMS, to capture pertinent detail regarding the event.
Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
Work with service delivery team to ensure service delivery goals are met
Qualifications : Minimum HSD / GED required / Bachelors nice to have. MS Outlook & Excel proficiency. 4 years professional experience.
Customer + Vendor Facing role receiving WO and Repair requests from Scientists. Working to schedule service promptly with vendors.
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