OPERATIONS MANAGER

Operations Manager Phoenix, Arizona Save Job Culture Career Path Rewards Operations Manager Position Type Full Time Req ID 2024-1266738 Posting Date Aug.

29, 2024 Join Allied Universal Facility Management and Janitorial Services We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities.

Be part of a diverse and inclusive team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration.

If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal Janitorial Services, an Allied Universal Company, is hiring an Operations Manager. The Operations Manager is responsible for staff management, business operations, and customer relations within an assigned geographical area for a leading nationwide provider of Janitorial services in Retail, Facilities, Education, and Commercial Office Buildings.

• RESPONSIBILITIES : Manage sixty (60) Site Supervisors plus a sizeable hourly staff of cleaners at multiple accounts; provide ongoing guidance and direction;
• hire and develop line supervisors and staff; identify performance goals and provide ongoing training, coaching and feedback;
• proactively identify performance issues and provide immediate feedback; assess and determine best course of action; address union relations issues;
• assist in resolving grievances; and address non-union employee relations issues, as necessary.Lead on-going efforts for process improvement to enhance productivity and increase efficiencies while sustaining high level of quality;
• implement cost reduction, profit enhancing strategies; direct and execute new customer / contract start-up operations; identify start-up team, develop action plans, implement services in a timely and cost effective basis;
• continually assess financial performance of accounts / contracts, identify problem areas, implement plan to address concerns;
• financially manage and ensure account profit and productivity goals are met introduce new products and / or services, negotiate terms and insure contract supplies and equipment requirements are met;
• identify ongoing financial and operational efficienciesPresent account contract bids; discuss issues, follow-up with changes and implement contract / services on a timely basis;
• schedule and conduct visits and inspections at all customer / site locations; walk through facility, identify, and discuss problems, issues, and solutions;
• develop action plan to address; provide feedback to project managers and / or staff; leverage relationships and build new business opportunitiesManage and control staff expenses;

communicate company business and travel expense policies; function as communication leaderQUALIFICATIONS : High School diploma equivalent (e.

g., GED)Minimum of five (5) years of experience in managing operations in the services industry, preferably in the cleaning and maintenance businessExperience with the development and maintenance of budgets and labor costs and monitoring financial informationStrong interpersonal skills;

able to effectively influence others through positive, proactive communication styleLeadership skills with ability to positively impact customer and employee relations Excellent attentive and active listening skillsDemonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlinesProficiency in all Microsoft Office applications and able to effectively utilize all available office management technologySound independent judgment and discretionary skillsOutstanding oral and written communication skillsResults-oriented, balancing a sense of urgency for immediate problems with proactive planning and problem identificationPREFERRED QUALIFICATIONS : College degree in Business Administration / ManagementExperience working with and negotiating union contractsAbility to speak, read, and write the Spanish languageAllied Universal is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.

For more information : you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department.

To find an office near you, please visit : Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race / ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship / association with a protected veteran, or any other basis or characteristic protected by law.

For more information : If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and / or employment process, please contact our local Human Resources department.

To find an office near you, please visit :