Process Design & Product Integration Consultant

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

Supports Sales Process Design and Sales Execution capabilities directly working with both the field and Product groups. Primary emphasis is on the development of sales programs to support execution in the field, product interface, training / execution support for initiative implementation, development of field communications, integration with processes and support systems required to achieve sales, customer delight, SVA and associate satisfaction goals.

The incumbent will provide measurement and process support to leaders and partners to enable execution on initiatives. He / she will assist leaders in prioritizing multiple programs / initiatives.

Incumbent must have the ability to manage multiple priorities, flexibility / adaptability and work independently. Strong interpersonal skills.

The ability to interact with associates at all levels across the organization.

Supports development of sales enablement capabilities directly working with sales and support groups. Primary emphasis is on the development of associate readiness and adoption plans to support deployment of new initiatives and sales execution.

The incumbent will work closely with initiative owners and the Academy to assess readiness needs and determine appropriate readiness solutions for existing and new hire Merchant Consultants.

He / she will collaborate with Small Business Merchant Services, initiative owners and key partners (e.g. Commercialization, Product, Business Controls, Client Experience) to address areas of opportunity and improve process adoption.

He / she will support procedure development and change management processes required to deploy new initiatives. He / she will have responsibility for managing small to medium sized initiatives through delivery design and execution planning with Global Payment Solutions, the Small Business Merchant Services segment, Small Business and Consumer lines of business.

Incumbent will collaborate to drive new initiative outputs through associate readiness forums and may also support delivery of material.

Works directly with initiative leads in designing, developing, and delivering project summary documents including strategic presentations, project updates, analytical insights and more as appropriate

Required skills :

• Proven ability to lead projects to on time delivery
• Proficient in PowerPoint, Excel, Word
• Critical thinking skills, ability to understand and translate complex processes into simple, clear, straightforward messaging
• Strong written and verbal communications skills
• Self-motivated; ability to work with minimal supervision
• Able to manage multiple priorities and strategies in parallel in a matrix managed environment
• Ability to collaborate and influence, with proactive communication and relationship building skills
• Ability to act as a utility player across all aspects of sales enablement
• Ability to identify and mitigate risk
• Effective at follow up and holding stakeholders accountable for deliverables

Desired skills :

2+ years of merchant acquiring, Small business or Consumer channel experience

• Prior sales enablement, initiative management or associate readiness experience
• Experience managing change at Bank of America under the Enterprise Change policy
• Experience working with data to provide business metric and program analysis

Shift :

1st shift (United States of America)

Hours Per Week :