Description
Pay Range : $18.00- $24 per hour
Under the Store Manager and Assistant Store Manager, the Store Supervisor performs the following duties :
TYPICAL DUTIES AND RESPONSIBILITIES
- Supervise all store employees and activities, including safety and security of store and staff
- Performs all duties of a Lead Cashier when working in that capacity
- Manage entire staff when managers are absent or unavailable
- Performs MOD (Manager On Duty) store walks to ensure all departments are : Full and FreshCleanStaffed with employees providing excellent customer serviceReviews and ensures the execution on Mother’s Market Daily Deliverables checklist
- Performs daily / nightly group huddle meetings and communicates with staff throughout the store on the day’s priorities
- Holds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service throughout the store
- Ensures proper execution of marketing initiatives
- Responsible for closing the store when needed
- Utilizes sound judgement in customer and employee situations and responds in a calm and professional manner
- Provides Excellent Customer service, and is an example to all employees of what is expected; a positive attitude and interaction and outcome.
- Ensure the parking lot is free of debris, and that carts are collected regularly in a timely manner
- Manages maintenance team and provides direction to keep the store clean and safe
- Prepare daily / nightly reports communicating the needs of the business
- Report any malfunctioning equipment on report and to the proper person
- Develop and train future leaders, with emphasis on Lead cashiers and cashiers.
- Assist other employees as needed
QUALIFICATION GUIDELINES
Any combination equivalent to, but not limited to the following :
Training / Education :
- Minimum of High School Diploma or G.E.D. certificate
- Completed MOD training provided by company leadership
Experience :
- Must have Lead Cashier experience and / or department manager or equivalent experience
- Proven excellent judgement in customer and employee situations
Knowledge of :
- Verbal proficiency of the English language, and be able to read and write at an advanced level
- Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.
Ability to :
- Model Excellent customer service, coach and hold the staff accountable for doing the same
- Remain calm under pressure
- Treat customers with respect in a warm and friendly manner
- Read, comprehend and relate product knowledge to customers in an understandable manner
- Work in an accurate manner in a fast paced environment
- Assist customers promptly; take special requests / special orders, communicate to leadership
Physical Requirements / Working Conditions :
- Lift grocery, bulk, produce items up to 50 lbs. 100 times per day 6-12 inches
- Carry from cart or dolly to shelves, typically less than 3 ft.
- Push / Pull carts and dolly, electric pallet jack
- Stand and walk frequently & bend and twist often
Special Requirements :
- Must be able to work various shifts as needed, including nights and weekends
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