Order Management Analyst

Our Company

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge

Order Management serves as a core business partner within the finance organization focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue.

We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

What you’ll do

• Understand multiple go-to market models supporting Digital Experience solution offerings on-demand subscription, licensing (perpetual and term), maintenance and support, managed services and professional services.
• Utilize multiple complex systems and processes to lead enterprise deal pipeline, contracts, provisioning and record revenue SalesForce / D365, SAP (ECC, Convergent Charging / Mediation, Consolidated invoicing).
• Interpret and validate an enterprise deal (using contracts, purchase order and approval documentation) to ensure accurate recording of revenue (booking, provisioning, invoicing).
• Book and record revenue from fully executed contracts / deals using manual and semi-automated processes into the systems mentioned above.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking / recording using Alteryx, SQL, Excel and Tableau reports.
• Engage with various business partners by resolving issues raised by customers related to the Order Management process.
• Partner with the department’s cross-geo / organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, Enterprise Customers, and Partners).
• Support increased workload and additional hours when required i.e month / quarter end.

What's needed to succeed

• Fluent in English (written and spoken)
• Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.
• Competence with information management tools - SAP (ECC, CC), Salesforce, D365, Sharepoint, or similar analytical and information management applications.

Preferable knowledge Excel and SQL.

• Demonstrate critical thinking’ : i.e. ability to analyze complex deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer oriented communication skills.
• Able to analyze workload and demonstrate time management.

Highly desirable skills :

• Bachelor’s degree or equivalent in a numerate or business field
• Minimum 2 years Order Management (or similar) experience in this sector
• Knowledge of revenue recognition rules / requirements related to software / services
• Familiarity with Sequel, Alteryx and / or SalesForce reporting.
• A proven ability to build strong, trust based relationships with business partners across the organization
• Good knowledge of operational quote to cash business processes
• Exposure to contract negotiation / drafting, including Legal and Financial Governance

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