Physician Account Manager

Overview :

The Physician Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories;

the Physician Account Manager does not have call point ownership on any of the accounts within the geography; close cooperation with physician account executives is essential to support the collaborative selling model.

This is a field-based position. The territory encompasses Burlingame, San Mateo, San Carlos, Mountainview, Sunnyvale, Santa Clara, San Jose, Santa Cruz, Watsonville, Salinas, Monterey, Fremont, Milpitas, and Palo Alto.

At target, the compensation is $100,000 $130,000. This includes a base salary and sales incentive. There is the potential to make higher, as the sales incentive is uncapped at Quest Diagnostics.

Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained.

Market and organizational factors are also considered.

Benefits Information : We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives.

Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental.

Depending on whether it is a part-time or full-time position, some of the benefits offered may include :

• Company Vehicle and Gas Card
• Sales Incentive Plan
• Sales Incentive Guarantee for the first 9 months of employment
• Best in Class Commercial New Hire Training
• Commerical-Specific Leadership Development Program
• Medical / Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off / Health Time

Responsibilities :

Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs

Ensure customer retention by maintaining relationships with current accounts

Drive growth in their assigned Key Accounts

Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.

Partner with Physician Account Executive to resolve account specific service issues

Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues

Escalate service issue non-resolution as appropriate

Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)

Provide continuing education to the customer on new technologies and laboratory testing

Ensure compliance with company policies and government regulations

Complete all administrative tasks thoroughly and promptly

Follow up communications with Physician Account Executives and customers

Qualifications : QUALIFICATIONS

QUALIFICATIONS

Required Work Experience :

Three to four years of experience in sales or with account ownership

Preferred Work Experience :

N / A

Physical and Mental Requirements :

N / A

Knowledge :

Knowledge of Healthcare Industry and general economics of business.

Skills :

Ability to develop and sustain strong customer relationships; strong planning and organizational skills

Excellent oral and written communication and presentation skills

Solid PC skill including Microsoft Software.

EDUCATION

Bachelor’s Degree(Required)

LICENSECERTIFICATIONS

Valid driver’s license(Required)

EEO :

Equal Opportunity Employer : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets