Lead Community Health WorkerBeacon Health System • South Bend, Indiana, United States, 46601
Lead Community Health Worker
Beacon Health System • South Bend, Indiana, United States, 46601
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job_description.job_card.job_descriptionInterviewing, identifying and enrolling patients; also encouraging them to receive appropriate education and care. Identifying and enrolling families who need preventive, education and episodic healthcare services. Utilizing creative ideas, with the approval of the Manager, to reach out into the community to contact underserved segments of the population. Provide support to patients; educate clients of available community resources. Becoming visible and active within the community. Following up on suggested contacts by current clients. Completing an intake record and scheduling an initial assessment with the Care Coordinator. Visiting clients / patients in their homes to provide support, encouragement and guidance. Assisting clients in accessing healthcare services. Acting as an advocate to families. Working with the Care Coordinator to develop and implement an individualized intervention plan. Following up on referrals made to families and making referrals to other appropriate agencies to meet the needs of the family. Providing individualized educational and emotional support in accordance with the intervention plan. Helping clients / patients improve their health risk behaviors, as identified by the appropriate staff. Helping clients identify a personal support system. Assigning referrals to the appropriate CHW. Training new CHW and provides ongoing staff development instruction. Assists management with supervision of community health workers, to include work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Assisting with public presentations on program to interested audiences Working collaboratively and effectively within a team. Establishes positive, supportive relationships with participants and provides feedback to other members of the team. Serves as the go-to resource for less-experienced CHWs—answering real-time questions about workflows (e.g., General Relief forms, housing referrals, benefits applications) and troubleshooting barriers. Maintaining records, reports and files as required by departmental policies and procedures; also keeping accurate records of home visits, appointments and referrals. Following up on clients who have missed an appointment. Meeting with the educator, on a weekly basis, to review individualized care plans, share information and report progress. Meeting with the care coordination team, monthly. Providing basic health education for clients and their families. Communicating with the Manager regarding any concerns or problems. Participating in orientation and training sessions. Maintain stock and distribution of car seats to the hospitals Join community coalitions to represent Beacon Community Impact Completing other job-related duties and projects as assigned. Attends and participates in department meetings and is accountable for all information shared. Completes mandatory education, annual competencies and department specific education within established timeframes. Completes annual employee health requirements within established timeframes. Maintains license / certification, registration in good standing throughout fiscal year. Direct patient care providers are required to maintain current BCLS (CPR), and other certifications as required by position / department. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Adheres to regulatory agency requirements, survey process and compliance. Complies with established organization and department policies. Available to work overtime in addition to working additional or other shifts and schedules when required. Leverage innovation everywhere. Cultivate human talent. Embrace performance improvement. Build greatness through accountability. Use information to improve and advance. Communicate clearly and continuously. The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). Some clinical training or college-level courses are desired. A minimum of one year of experience in a healthcare or social services setting is required. Demonstrates basic knowledge of family communication skills, community agencies, services and resources available to clients and their families. Requires basic knowledge of medical terminology. Requires self-motivation, good organization and time management skills. Requires the ability to establish and maintain effective working relationships with clients / patients, families, staff, medical providers and the public. Demonstrates the communication skills (both verbal and written) necessary to interact effectively with diverse populations; also requires the skills needed to communicate in a clear and effective manner. Requires good listening and feedback skills, as well as the ability to accurately assess difficult situations and respond accordingly. Requires the ability to use good judgment and maintain one's composure in any stressful situations. Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets). Works in an office and patient care environment. Occasional possible exposure to communicable diseases and other conditions in a clinic or home setting. May be required to travel to clients' homes and other off-site locations. Requires the physical ability and stamina to perform the essential functions of the position.
Lead Community Health Worker
Reports to a designated Manager (Beacon Community Impact). Assists management to oversee and supervise the daily activities of a team of CHW engaged in providing education, care coordination and access to resources to program clients to improve their health and well-being. The lead CHW will balance a patient caseload of 25-30 with hands-on coaching for the CHW team. Precept new hires, field real-time workflow questions, coach less experienced CHWs, and help interview future teammates to keep quality high. Positioned on the front line. Functions as a member of the care coordination team with a primary focus on outreach, case finding and direct intervention services with selected individuals and families. Assists clients to receive the services they need. Serves as a link between the clients and the community by helping the family access healthcare and social services, which meet their needs, in the community.
MISSION, VALUES and SERVICE GOALS
- MISSION : We deliver outstanding care, inspire health, and connect with heart.
- VALUES : Trust. Respect. Integrity. Compassion.
- SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.
Identifies and enrolls individuals who are in need of healthcare services by :
Assists in the clients care coordination by :
Supports the Beacon Community Impact) department by :
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements :
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :
Education and Experience :
Knowledge & Skills :
Working Conditions :
Physical Demands :
PI88f875a977e6-30511-38853310
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Community Health Worker • South Bend, Indiana, United States, 46601
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