Manager of Operational Excellence

Job Description

Job Description

Role Overview

The Manager of Operational Excellence will play a key role in supporting seamless system and technology integrations across acquisitions and existing hub companies within the Zeus Fire and Security network.

This individual will ensure operational excellence by aligning processes, technologies, and training across multiple teams to optimize performance and efficiency.

The role requires close collaboration with leadership, IT, M&A, and sales and operations teams to ensure all stakeholders are trained and equipped for successful integrations.

Key Responsibilities

Collaboration with Cross-Functional Teams

• Partner with the leadership team to align integration efforts with the company’s strategic objectives.
• Collaborate with the IT and Technology teams to customize systems and tools to fit the needs of the operations and sales teams.
• Work closely with the M&A team during due diligence to identify potential technology gaps or integration challenges.

Operational Excellence Initiatives

• Drive operational excellence by identifying opportunities to streamline processes, reduce redundancies, and leverage technology for improved efficiency.
• Monitor and analyze performance metrics post-integration to assess the effectiveness of the systems and recommend continuous improvements.
• Ensure the integration process supports company goals related to customer service, safety, compliance, and operational scalability.

Change Management and Best Practices

• Lead change management efforts to ensure smooth adoption of new systems and processes across the organization.
• Document and share best practices for system integration and operational excellence to guide future acquisition and integration efforts

System and Technology Integration

• Collaborate with the IT and Technology teams to implement and optimize systems, software, and tools that support operational workflows.
• Work with the M&A team to assess technology needs and integration plans during the acquisition process.

Stakeholder Engagement and Training

• Develop and deliver comprehensive training programs to ensure key stakeholders, including sales, operations, and leadership teams, are proficient in the new systems and technology platforms.
• Serve as the primary point of contact for resolving issues and addressing questions related to integration across departments.
• Establish clear communication channels and provide ongoing support to ensure all teams are aligned and able to operate efficiently.

Qualifications :

• Bachelor’s degree in Business, Information Technology, Operations, or related field; advanced degree preferred.
• 10+ years of experience in operational excellence, technology integration, or related roles, preferably in the fire and security or similar industries.
• Strong understanding of system and technology platforms, with experience in managing technology implementations and integrations.
• Proven track record of leading cross-functional teams and driving change management in a dynamic environment.
• Excellent communication and training skills, with the ability to translate technical concepts into practical solutions for non-technical stakeholders.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Strong problem-solving and analytical skills.
• Project management experience with the ability to deliver on time and within scope.
• Proficiency in technology systems commonly used in the fire and security industry.
• Ability to influence and collaborate across various teams and departments.

EEOC Statement

Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.