Service Operations Project Manager, Repairs

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential.

This is your invitation to rise above the possible.

Job posting end date : 10 / 31 / 2024

We are seeking a Service Operations Project Manager to join our Repair Center team. You will be responsible for Project execution and related customer communication.

Projects will range from rotables, retrofits, and equipment repairs delivered to customers that occur within the Metso Service Facility operations.

The Project Manager will define scopes of work, ensure timely part(s) deliveries to meet customer expectations, and fulfill contract obligations.

The Project Manager is responsible for stakeholder communication and relationship management including customers, suppliers, and internal units.

In this position, you will report to the Senior Mechanical Engineering Manager.

This position is mainly located in Mesa, AZ but, we offer flexible working arrangements, including hybrid options; however, this position may involve up to 30% of international and / or domestic travel to customer sites and other internal Metso sites for training / meetings.

What you’ll do

• Responsible for managing component exchange contracts, inventory consignment contracts, and significant repair shop service events in accordance with Metso global processes, tools, and policies, utilizing solid project management practices.
• Responsible for managing projects, ensuring deliveries are properly resourced, meet customer expectations, fulfill contract obligations, and achieve targets for safety, quality, schedule, and budget.
• Execute projects as sold by the Sales Account Managers and the Proposal Department.
• Prepare internal and external kick-off meeting to define project objectives and clarify contractual issues as required.
• Work in liaison with the various technical support staff within Metso organization to coordinate the design of procedures, special tooling, jigs, and fixtures that are needed to execute the work scope.
• Coordinate technical support to customers.
• Follow-up on project cost deviation, cycle times, and Accounts Receivable.
• Responsible to manage lessons learned, identify continuous improvement opportunities, and provide feedback to relevant stakeholders.
• When appropriate, make recommendations to improve shop methods and / or efficiency.
• Take a leadership position in the planning and execution of large and complex projects.
• Customer site visits as required for onsite meetings, equipment evaluation, coordination with the customer etc.
• Other duties, as assigned

Who you are

• Degree in Engineering, Project Management, or Business, or related 3+ years of experience in project execution serving mining or other heavy equipment industries preferred.
• Solid SAP fluency and experience is a plus.
• Salesforce experience is preferred.
• Must possess a valid driver’s license and the ability to obtain and maintain a valid passport.
• Fluent English level.
• Knowledge of Metso equipment products is a plus.
• Fundamental knowledge of commercial and legal terms and conditions.
• A high degree of precision and attention to detail.
• The ability to understand engineering drawings.
• Strong leadership skills with a bias for action and the ability to motivate teamwork.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers, visitors, co-workers, management, suppliers, contractors, and regulatory inspectors.
• In-depth knowledge of personal computers, including Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook)
• Able to occasionally lift and / or move up to 40 pounds, including climbing up and down multiple flight by way of stairs or ladders when working in the field, as well as the ability to react to audible warnings when working in the field.

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world.

However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.

• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.

A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification.

If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.