Dining Services Support Coordinator

Caltech is a world-renowned science and engineering institute that marshals some of the world's brightest minds and most innovative tools to address fundamental scientific questions.

We thrive on finding and cultivating talented people who are passionate about what they do. Join us and be a part of the diverse Caltech community.

Looking for a non-stop and exciting place to work? Caltech is a world-renowned science and engineering institute harboring some of the world's brightest minds.

Our Caltech Dining Services Department (CDS) is in search of hiring and cultivating equally talented individuals who are positive, enthusiastic, and passionate about what they do.

We are fast-paced, creative, hands-on, and round-the-clock. If you have a great teamwork ethic, positive attitude, and are indispensably flexible and quick to adapt to an always changing environment, join us and be a part of this leading edge & innovative community.

Our mission is to provide great food, service, and experience for our students and community.

CDS operates four dining units (Browne Dining Hall, Red Door Marketplace, Broad Café, and Avery Kitchen) for a campus community of 2000.

We also serve over 950 students, 7 days a week, through our Meal Plan Program and maintain a burgeoning Catering Department.

This is an Essential Reporting position. In the event of an emergency on campus, an employee designated as essential reporting has essential job skills that are needed for response and recovery and is expected to report to Campus as soon as possible.

Job Summary

The Dining Services Support Coordinator is responsible for assisting the department in a variety of basic IT and equipment needs.

This position should be very comfortable with setting up, installing, and troubleshooting computer issues. They will also be entering data into and maintaining our recipe and food service management software, register equipment, digital menus, and social media accounts.

They will assist the department in creating short recipe videos, fun dining video highlights, as well as other dining-related tasks.

Ensures the unit is ready for service, staff has the tools and knowledge they need to do their jobs, and that all equipment is in good operating condition.

The candidate must have strong communication skills and is required to communicate any staff & unit needs requiring assistance from the manager.

Job Duties :

Become an expert in CBORD FMS & Caterease software, our food service management software for campus dining and catering services.

Be the go-to resource for maintenance, report generation, forecasting, and operational data for Caltech Dining Services management.

• Become an expert in Quadpoint, our point-of-sale software, responsible for menu screen management, item database maintenance, and report generation.
• Troubleshoot basic hardware problems with the assistance of vendor technical support and our campus IT partners.
• Maintain the CDS webpage, ensuring all information is up-to-date and accurate.
• Maintain digital menu boards (Screencloud).
• Use CDS social media platforms to promote dining related information.
• Meal Plan Management, to include Activation / Deactivation of Meal Plans.
• Coordination of refunds for campus Housing and Dining.
• Financial coordination and reporting to include, WIC Management and reconciliation.
• Help Desk support for card services, to include Dining Funds related tickets, Meal Plan-Related tickets.
• Maintains and manages operational reporting for Dining Services (Weekly Operating Reports).
• Assist in fostering a teamwork-oriented environment.
• Cultivate a positive and productive workplace by setting the example, communication, vision, teamwork, sense of ownership and positive attitude.
• Will be occasionally required to perform work outside normal job duties (cashier, stocking, answering phone calls, etc.).
• May occasionally work a different shift due to unforeseen events or department needs.
• Must be able to confront a challenge or adverse situation with calm, resolve, and an open, can-do attitude and positive mindset.
2 days ago