Description
- Provide unique and memorable experiences to guests.
- Ensure the facility is clean, safe and presented to the highest of standards.
- Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and / or floors with cleaning agents.
- Organize and replenish guest restroom amenities.
- Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
- Organize and maintain supply inventory.
- Dust, polish and clean signage, windows, acrylic and carpets.
- Empty trash cans and sanitary receptacles as well as pick up trash within the facility.
- Adhere to company policies and procedures.
- Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
- Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor.
- Attend training programs to achieve the best guest experience.
- Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
- Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
- Assist other departments as required.
- Monitor and report any animal care or welfare concerns to the Life Sciences Department.
- Other duties as may be assigned by the Guest Experience Manager from time to time.
Qualifications
- Knowledge of chemical cleaning agents.
- Previous operation experience of various cleaning equipment preferred.
- Flexible to work shifts, holidays and weekends.
- Good verbal and communication skills required.
- Strong listening skills.
- Ability to anticipate guests’ needs.
- Creative problem solver who thrives when presented with a challenge.
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