Spa Receptionist

Job Description

Job Description

Do you have a passion for creating extraordinary guest experiences and ensuring their comfort, relaxation, and revitalization?

Join us as a Spa Receptionist in Fairport, NY, where you'll serve as the primary point of contact for our guests, leaving a lasting impression with your genuine warmth and gratitude.

Your responsibilities will include scheduling treatments, welcoming guests, providing facility tours, offering amenities, overseeing spa operations, processing payments, and contributing to a clean and organized environment.

This role presents an exciting opportunity to showcase your skills in promoting additional services and engaging with guests in a fast-paced and dynamic setting.

Compensation : $16 - $18 hourly

$16 - $18 hourly

Responsibilities :

• Be able to effectively communicate with all guests in a warm, welcoming manner
• Assist guests and fellow associates with any concerns in a timely manner
• Abide by our cash handling procedures
• Have knowledge of the spa and the services that are provided
• Create a welcoming atmosphere and effectively communicate the benefits and pricing of spa services
• Ensure guests feel cared for throughout their visit and address any concerns or feedback with empathy and professionalism
• Demonstrate a proactive approach to problem-solving and assist guests with various requests promptly
• Maintain accuracy and efficiency in handling transactions, calls, and guest needs
• Uphold safety and security protocols to ensure a secure environment for guests and staff

Qualifications :

• This role requires good verbal and written English communication skills as well as computer skills
• You must be able to handle cash or credit transactions and have scheduling / organization proficiency
• This job requires light work exerting up to 20 pounds of force occasionally and / or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects
• Long hours may be required. Spa inspections of locker or rest facilities will require the ability to bend, stretch, twist, or reach
• This role works under variable temperature conditions and noise levels and is primarily indoors with chemical, fume, or odor hazards as well as dust or mite hazards potentially being present

About Company

When you become part of the Woodcliff team, you enter into a rich tradition of extraordinary hospitality that spans over 35 years.

We are dedicated to fostering an environment of support and respect, where our team members are inspired to tap into their innate professional abilities and excel in their careers while genuinely enjoying what they do serving our valued guests.

As of April 2024-We're thrilled to announce that Spa Woodcliff at Woodcliff Hotel & Spa has been awarded "Best New or Newly Renovated Spa" in the United States by American Spa Magazine

With a multitude of awards, we have been named the Best Hotel in Rochester. Woodcliff Hotel & Spa has a 30-year legacy of exceptional hospitality.

Our iconic hotel, spa, restaurant, and golf course, are quietly situated atop the highest point in Monroe County, offering stunning views of the Bristol Hills and Rochester skyline.