Inventory Control Coordinator

Innospec Inc.
Englewood, CO, United States
Full-time

We are looking to add an Inventory Control Coordinator / Planner to Innospec Fuel Specialties fast-growing team in Englewood, CO.

This position will require you to be in the office 3-5 days per week with the possibility of working remote1-2 days per week after 90 days of employment.

Job Responsibilities :

  • Schedule and coordinate the efficient distribution of products in order to satisfy customer demand.
  • Monitor customer inventories and plan timely and cost-effective deliveries for both Innospec and customers.
  • Determine reorder points to ensure that sufficient inventory levels are maintained.
  • Build and maintain inventory database to proactively anticipate customer need.
  • Coordinate transport, including hazardous and non-hazardous products, with carriers for both bulk and packaged goods.
  • Analyze and revise shipment plans as required.
  • Maintain proactive communication with customers, keeping them informed about their order status to foster strong business relationships and ensure customer satisfaction.
  • Answer phones and direct customers to correct contact and / or assist them.
  • Receive and verify customer purchase orders, then enter them into the ERP system.
  • Participate in weekly sales calls to escalate customer issues to the business.
  • Continually update the ERP system with current customer and contact information.
  • On-board and set up new accounts in the ERP system.
  • Resolve issues promptly and professionally.
  • Work with freight and logistics coordinators to arrange air, hot-shot and / or export orders.
  • Coordinate product collection and dispatch readiness with planning / manufacturing and warehouses.
  • Collaborate closely with the sales force to enhance customer satisfaction.
  • Liaise with technical team to ensure chemical compatibility and assist with customer inquiries.
  • Accompany Sales Managers on customer visits as needed, contributing a customer care perspective to discussions.
  • Work with finance department to resolve billing and invoice issues.
  • Record and address all customer complaints.
  • Adhere to company processes, procedures, and compliance protocols.
  • Prepare and issue documentation (COA, SDS, PDS, etc.) according to customer requirements.
  • Provide after-hours assistance and cover on-call phone shifts as required.

Job Requirements :

  • Excellent communication skills, both verbal and written
  • Liquid bulk transport experience preferred
  • Strong attention to detail
  • Problem solving and decision-making skills
  • ability to work well under pressure
  • 30+ days ago
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