Strategic Sales Director

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As a consultative sales professional, the Strategic Sales Director creates, identifies, and closes sales within a set of named accounts. The Strategic Sales Director helps solve the business needs of prospects and customers by aligning those needs and objectives with Five9’s offerings. Once an opportunity has been closed, the Strategic Sales Director’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources such as Technical Pre-Sales Support and Professional Services, whose goal is to help you close and delivery the Five9 solution.

• How does the Strategic Sales Director role generate value for customers?
• Gain a deep understanding of the prospect or customer’s processes and problems
• Ensure the right questions are being asked and answered
• Obtain qualitative and quantitative data which can be leveraged by the sales support team to identify the right solution(s)
• Justify all investments through compelling and customer-focused business cases
• Determine next steps and turn strategic discussions into tactical implementations
• What makes a great Strategic Sales Director?
• Customer Focused : Approaching all opportunities through the lenses of the prospect or customer
• Strategic : Able to prioritize and manage multiple accounts within territory
• Persuasive : Achieves ‘win-win’ positioning and guides others to change status quo
• Resourceful : Able to overcome obstacles and barriers to find appropriate sales solutions

Why consider this role?

We only hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact / engagement centers for Sales or Service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.

Key Responsibilities :

Key Qualifications :

Work Location : This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to : skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and / or other applicable incentive compensation plans.

Our total reward package also includes :

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$125,900 - $321,100 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Note : Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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