IT Service Manager
Job Description
Job Description
Service Manager
Join Digital Guru as a Service Manager, enabling your team to provide great service through foundations of technical and personal development.
You will work towards bettering the business through process and procedure including automation to support staff and customer efficiencies.
What you’ll do
- Lead service delivery : Oversee the day-to-day operations of the service delivery team, ensuring all client services are delivered efficiently, on time, and within scope.
- Client relationship management : Serving as the primary point of contact for clients, ensuring high levels of customer satisfaction by understanding their needs, addressing concerns, and providing timely updates on service performance.
- Team leadership & development : Mentor and develop service delivery staff, fostering a culture of accountability, continuous learning, and customer-centricity.
Facilitate training programs to ensure the team is well-equipped to meet service delivery goals.
Continuous improvement : Drive continuous improvement initiatives within the service delivery process, working closely with cross-functional teams to enhance efficiency, reduce costs, and increase client satisfaction.
What you’ll need
- 5+ years of experience in IT service management, preferably within a managed services environment.
- 3+ years managing people
- Deep understanding of IT infrastructure, networking, cloud services, and cybersecurity principles.
- Knowledge of ITIL frameworks and best practices for service management.
We are a privately held organization, headquartered in Wahpeton, ND. Our Parent company, Vertin, allows our colleagues continuous learning and development, career growth, work-life balance, and a strong benefit package, all while maintaining a family culture! Join us and grow with us!
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