Parking Supervisor *UPDATED*

General Statement

Join the Parking Services Team in the MSU Police Department for an opportunity to serve the students, employees, and visitors of Montana State University. Duties and Responsibilities

Supervision : Supervise parking enforcement officers, including tracking the number of citations written, public service assists rendered, and the overtime / extra event hours worked.

Ensure parking enforcement officers are properly fulfilling their assigned duties.

Parking Operations : Manage daily operations for enforcement and maintenance. In addition, plan and develop athletic and special event parking operations plans and implement as appropriate.

Coordinate with other campus entities to provide parking support for visits and events.

T2 Training and Maintenance : Train all parking enforcement officers on the T2 parking management software, the handheld computers / phones and the ticket printers.

In addition, the Parking Supervisor will be responsible for maintaining handheld devices, printers, pay stations, and submit T2 support requests as necessary.

Lot Monitoring : Monitor parking lot conditions on a daily basis to ensure safety and a welcoming environment for the campus community.

Required maintenance, cleaning, or snow removal shall be undertaken, requested, or delegated as appropriate.

Equipment Operation and Maintenance : Safely and legally operate departmental vehicles; maintain garage pay stations; operate parking handheld devices to issue and print citations;

operate computer hardware and Windows-based software; operate battery booster packs, jumper cables, tow straps, jacks, and lockout tools to provide motorist assistance.

• Fleet Management : Manage parking services fleet of vehicles, assuring periodic and reactive maintenance are completed.
• Equipment and Uniform Management : Issue and maintain equipment and uniforms for parking enforcement officers; manage replacement cycles to ensure equipment is operating correctly and uniforms adhere to the department’s uniform and appearance policy.
• Customer Service : Provide parking and general University information to students, employees, and visitors in the field and at the front counter;

handle complaints from customers; assist motorists in distress; assist other department requests as required.

Security and Safety : Report suspicious circumstances, damage or acts of vandalism, unruly behavior, etc., to appropriate personnel;

report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required.

• Clerical : Provide front counter assistance to sell permits, receive citation payments, and maintain information in the parking database.
• Supplemental non-Injury Traffic Investigation : The Parking Supervisor is expected to provide supplemental non-injury motor vehicle accident investigation, including properly photographing and documenting the incident within the records management system.

This requires the successful completion of specialized training in the areas of accident investigation, scene safety, photography, and report writing.

Required Qualifications Experience, Education, Knowledge & Skills

• High School Graduation or . plus demonstrated customer service experience that includes knowledge of, and experience with, interpreting and explaining rules and regulations to the general public.
• Demonstrated experience working with, maintaining, and learning new computer and software systems.
• Previous supervisory experience.

Preferred Qualifications Experience, Education, Knowledge & Skills

• Demonstrated experience maintaining vehicles and other mechanical systems.
• Familiarity with the MSU-Bozeman campus.
• Two years’ experience in the parking industry managing / supervising parking operations.
• Non-injury traffic accident investigation experience

The Successful Candidate Will

• Establish and maintain effective working relations with co-workers and the public.
• Work effectively both independently and in a team environment with minimal supervision.
• Possess strong written and verbal communication and customer service skills.
• Represent University Police and Parking Services to others in a professional and courteous manner.
• Have good computer skills.
• Assist members of the University community with unlocks, jump-starts, directions, purchasing parking permits, etc.
• Operate various vehicles and equipment.

Position Special Requirements / Additional Information

• Serves as a Campus Security Authority as defined by the and .
• This position routinely works overtime assignments to assist with parking for special campus and athletic events.
• Must pass an in-depth background investigation prior to final employment offer.
• Must possess and maintain the ability to give credible testimony in a court of law.
• Must possess, or be able to obtain within six months, a valid Montana driver license and have an acceptable driver record (less than 12 points).

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.

Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

The requirements listed above are representative of the knowledge, skill, and / or ability required. This position has supervisory duties? Yes