IT Professional 4

Position Description :

• Identifies IT business goals, objectives and requirements of the business environment.* Monitors IT performance and delivery indicators.
• Contributes and supports planning, budgeting, design, implementation, operation and / or maintenance of IT landscapes.* Supports customization and specifications of modules and applications, and facilitates IT management processes.
• Advices business accountable management of the unit, in all IT related issues across the value chain or under specific circumstances.
• Implements IT programs and procedures.* May coordinate relevant unit and integration tests, and designs and documents new processes.
• Communicates with vendors and service providers on an accountable level to solve principle local IT problems, or cooperates with centralized IT in that respect.
• Drives principle IT change projects on-site or in the region.* Supports change-release processes and implementation of IT security guidelines.
• Manages complex IT installations and updates; and completes integration to communication network.* Identifies IT problems and seeks resolutions without impact to enduser.
• May perform 2nd-level user help desk activities, individual coaching and trainings and be involved in end user engagement.
• Keeps abreast of developments in industry regarding IT trends and technologies.* Typically reports to an IT Manager or Team Leader.

Impacts : Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.

Key Responsibilities : "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and / or technical knowledge in an area of competence.

They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives.

They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment.

They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

Experience : 8-10 years. Knowledge : Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts.

Solid professional judgment and problem solving competence. Improves existing processes and approaches