Field Services Engineer

Are you a Field Services Engineer looking to take the next step in your career? If so, check us out! You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients.

Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered.

Some responsibilities include but are not limited to the following :

• Serve as a first point of contact for all technical support issues. This role will be on site five days a week at a client site.
• Provide strong knowledge of IT / IS technology in a production environment to clients
• Assist in the maintenance of Windows servers, as well as all applications in use by clients
• Maintain network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
• Document hours daily, separating billable hours from non-billable hours, using as much detail as possible and submitting timesheets on time
• Address the needs of the clients in a timely and professional manner
• Perform client audits and creates summary reports of findings
• Assist the Field Services Manager and other Senior IT consultants with scopes of work, as needed
• Communicate with a variety of vendors for issues and needs in terms of hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
• Provide on-call duties within a rotating schedule and available for weekend / evening work, when required
• All other duties, as assigned

Skills :

• Solid knowledge and proficiency with Microsoft Office products (Word, Excel, and PowerPoint) as well as networks and systems, such as HP and Dell
• Strong experience with LAN, WAN, and WLAN technologies
• Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
• Working knowledge of other enterprise class switches (L2 / L3), routers, load balancers and firewalls
• Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
• Configures and troubleshoots VPNs
• Technical expertise in network, storage, virtualization, and computing across multiple vendors
• Experience working with diverse environments
• Proficient in troubleshooting, problem-solving skills and must have excellent customer service skills
• Ability to work independently and as part of a team as well as handle multiple tasks and deadlines
• Excellent communication, interpersonal skills and strong attention to detail
• Willingness to travel to client sites and work flexible hours, including weekends and holidays as requested
• Valid driver's license and access to own transportation to travel to client sites

Education and Experience :

• Bachelor's degree in computer science, engineering, or a related field, or equivalent work experience
• At least 2 years of experience in IT working in the education industry
• Strong knowledge of IT systems and equipment, such as servers, networks, printers, scanners, and security devices
• Certifications in relevant IT fields, such as CompTIA, Cisco, Microsoft, or VMware is a plus
23 days ago