Dispatcher/Scheduler

job summary : Responsibilities :

Responsibilities :

• Generate Purchase Orders
• Handle incoming customer inquiries, supporting dispatch operations
• Maintain and update return records for credit issuance
• Conduct follow-up calls with customers after service appointments, updating surveys and sending review requests for Google posting
• Update accounting software with received vendor invoices
• Aid managers in composing written communications to vendors and customers as necessary
• Regularly archive old files
• Coordinate new Installation projects
• Organize Accounts Receivable and Accounts Payable invoices
• Verify vendor statements against accounting software balances
• Test and implement new procedures within system
• Keep customer files current with installation information (e.g., filter sizes, equipment details)
• Complete product registrations
• Confirm appointments for the following day at the dispatcher's direction (service, installations, and RFQs)
• Schedule preventive maintenance appointments
• Engage in outbound calling, as directed by the Office Manager, to ensure service operation success
• Maintain the customer database with accurate and up-to-date information
• Assist in renewing and scheduling maintenance agreements for technicians
• Help with service call entry and scheduling during peak seasons
• Manage social media account postings
• Respond to Google reviews
• Participate in company-sponsored training sessions
• Support managers with ongoing projects

Skills : MS Office, Service Titian , Office Support, Organization, Prioritizing, Written Communication, Oral Communication, Multi-tasking, Answering Phones, Dispatching, Scheduling Experience : Entry Level1 year(s)

responsibilities :

• Generate Purchase Orders
• Handle incoming customer inquiries, supporting dispatch operations
• Maintain and update return records for credit issuance
• Conduct follow-up calls with customers after service appointments, updating surveys and sending review requests for Google posting
• Update accounting software with received vendor invoices
• Aid managers in composing written communications to vendors and customers as necessary
• Regularly archive old files
• Coordinate new Installation projects
• Organize Accounts Receivable and Accounts Payable invoices
• Verify vendor statements against accounting software balances
• Test and implement new procedures within system
• Keep customer files current with installation information (e.g., filter sizes, equipment details)
• Complete product registrations
• Confirm appointments for the following day at the dispatcher's direction (service, installations, and RFQs)
• Schedule preventive maintenance appointments
• Engage in outbound calling, as directed by the Office Manager, to ensure service operation success
• Maintain the customer database with accurate and up-to-date information
• Assist in renewing and scheduling maintenance agreements for technicians
• Help with service call entry and scheduling during peak seasons
• Manage social media account postings
• Respond to Google reviews
• Participate in company-sponsored training sessions
• Support managers with ongoing projects

qualifications : Experience

Experience

• Entry Level
• 1 year

Education

• High School (required)
skills :
• MS Office
• MS Office
• Service Titian
• Office Support
• Organization
• Prioritizing
• Written Communication
• Oral Communication
• Multi-tasking
• Answering Phones
• Dispatching
• Scheduling
30+ days ago