Job Title
Service Desk Analyst
Location
Pontiac, MI
Schedule : Monday - Friday, approximately 40 hours per week,
Work hours : 8 : 00 am - 4 : 30 pm
New hire will be trained on-site at Oakland County
Hybrid work : 2 days / week Onsite
Duration
Long term
Job Description
Service Desk Analyst .
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the IT Service Desk.
Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
ITIL certification preferred.
Additional Service Center responsibilities duties as required.
Environment : CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
Experience Level : 3+ Years
Start Date : 10 / 07 / 2024
Duration : Long term
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